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Help Desk Intern Jobs in Illinois

Help Desk Intern Jobs
By MDU Resources Group Inc At , Bismarck, 58503, Nd $17.50 an hour
To view our comprehensive and competitive benefits package, click
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The successful candidate must be currently enrolled in a two (2) or four (4) year undergraduate IT program.
Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.
This position is located onsite in Bismarck, ND.
Must be legally authorized to work in the United States, no sponsorships considered.

Are you looking for an exciting and rewarding internship opportunity? Join our team as a Help Desk Intern and help us provide top-notch customer service to our clients! As a Help Desk Intern, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving customer inquiries. You will also have the opportunity to learn new technologies and gain valuable experience in the IT field. If you are a motivated individual with a passion for technology, this is the perfect opportunity for you!

Overview:

A Help Desk Intern is a temporary position that provides technical support to customers and employees. The intern will be responsible for troubleshooting hardware and software issues, providing technical advice, and assisting with customer inquiries.

Detailed Job Description:

The Help Desk Intern will be responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and assisting with customer inquiries. The intern will also be responsible for maintaining customer records, updating software and hardware, and providing technical assistance to customers.

What is Help Desk Intern Job Skills Required?

• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of basic networking concepts

What is Help Desk Intern Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues

What is Help Desk Intern Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of basic networking concepts
• Knowledge of customer service and technical support

What is Help Desk Intern Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting hardware and software issues

What is Help Desk Intern Job Responsibilities?

• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Maintain customer records and update software and hardware
• Assist with customer inquiries