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Help Desk Intern Jobs in Arkansas

Help Desk Ii Jobs
By AbleTo Inc. At United States
Experience performing user management via LDAP or MS Active Directory
Bachelor’s degree in a computer science related field or at least 1 year of experience
Retail or other customer service based experience
MacOS and Windows 10 troubleshooting experience required
Experience with Azure or G Suite administration
Experience with Helpdesk ticketing systems
Help Desk Analysts Jobs
By Apton, Inc. At United States
Responsible for raising and coordinating problem management issues.
Maintain and contribute to a knowledge base
Perform additional tasks (end-user/infra related) when required
★ for Help Desk Analyst
Analyze, resolve, respond to, and document end-user inquiries.
Install desktop/Laptop software using approved tools
Help Desk Supervisor Jobs
By Ascendo Resources At Nashville Metropolitan Area, United States
Manage a team of help desk technicians and provide coaching and mentoring to help them improve their skills and performance
Work with other departments to resolve complex issues and escalate issues to higher levels of management as needed
2+ years of experience in a supervisory or managerial role
Manage the help desk budget and ensure that all expenses are within budgetary constraints
5+ years of experience in a help desk or technical support role
Strong leadership and coaching skills
Help Desk Administrator (Monday-Friday 10Am-7Pm Est)
By PNC At United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Help Desk Administrator (Monday-Friday 8Am-5Pm Est)
By PNC At United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Deputy Help Desk Manager
By Seneca Resources At Washington DC-Baltimore Area, United States
Suitable experience including at least 10 years in a broad help desk management role;
12+ years of experience in IT service desk management and related systems.
Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.
Assist the Help Desk Manager and Operations Manager program manager with reports, and presentations.
Experience using an ITSM tool to drive service delivery and performance.
Proven leadership skills with the ability to coach team members.
Help Desk Assistant Jobs
By University of Kansas At , Lawrence, 66045, Ks $15 an hour
Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
Good verbal and written communication skills as evident in application materials and an informal interview.
Good working knowledge using Windows, macOS, or Linux operating systems.
Prior work experience, ideally some kind of detail-oriented work.
Strong problem-solving skills and the ability to learn quickly.
Create and track user-reported issues using a variety of channels such as email and GitHub.

Are you looking for an exciting and rewarding internship opportunity? Join our team as a Help Desk Intern and help us provide top-notch customer service to our clients! As a Help Desk Intern, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving customer inquiries. You will also have the opportunity to learn new technologies and gain valuable experience in the IT field. If you are a motivated individual with a passion for technology, this is the perfect opportunity for you!

Overview:

A Help Desk Intern is a temporary position that provides technical support to customers and employees. The intern will be responsible for troubleshooting hardware and software issues, providing technical advice, and assisting with customer inquiries.

Detailed Job Description:

The Help Desk Intern will be responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and assisting with customer inquiries. The intern will also be responsible for maintaining customer records, updating software and hardware, and providing technical assistance to customers.

What is Help Desk Intern Job Skills Required?

• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of basic networking concepts

What is Help Desk Intern Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues

What is Help Desk Intern Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of basic networking concepts
• Knowledge of customer service and technical support

What is Help Desk Intern Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting hardware and software issues

What is Help Desk Intern Job Responsibilities?

• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Maintain customer records and update software and hardware
• Assist with customer inquiries