Our Company
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivalled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.
ASSISTANT GUEST SERVICES MANAGER
Join our team as Assistant Guest Services Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for overseeing the functions of the front drive. This includes greeting VIPs and past guests, monitor the daily activities of arrivals/departures, and ensure the delivery of exceptional and timely service. The ideal candidate will be energetic and confidently interact with our guests in a warm and welcoming manner. He or she will be adaptable to business demands and have a natural ability to problem solve. Influential communication skills (verbal and written), a keen eye for detail and robust computer skills are key for this position.
Key Responsibilities
- Coordinate room drops and deliveries.
- Follow up information and guest preferences are noted in the guest's profile.
- Maintains presence on the front drive to ensure proper guest service and smooth operations
- Greets VIPs, special attention guests, past guests.
- Responsible for the training and development of staff and lead the team to execute service excellence
- Ensures future arrival lists are reviewed and that needs are met prior to arrival.
Required Qualifications
- At least 2 years of Guest Service or related discipline and leadership experience.
- Must have a Valid US Driver's License with no violations within the last two years.
- Ability to drive and park all vehicle types.
Preferred Qualifications
- Working knowledge of the Property Management system Opera & ALICE Suite are assets.
- Previous leadership experience in a luxury environment.
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#MNL
Department: Operations/Operaciones
This is a management position
This is a exempt/ exento position
