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Guest Service Assistant Manager Jobs in Ohio

Assistant Guest Experiences Manager I
By Great Parks At Cincinnati, OH, United States
Assist and lead boathouse staff in performance of job duties and responsibilities.
Refer any disciplinary issues to the Guest Experiences Manager for review
Performs job duties in accordance with Great Parks policies, procedures, and performance expectations.
Enforce work rules such as dress and personal hygiene requirements.
Enforces food and beverage preparation requirements to ensure quality of service and food products to guests.
Be required to fill in shifts for absences, as well as provide additional assistance during peak activity times.
Spa Guest Service Manager
By Disney Parks, Experiences and Products At Kapolei, HI, United States
Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
Overseeing all guest and Cast Member experiences in the spa
Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members
A minimum of 1 to 2 years of proven leadership experience in a spa/hotel environment
Excellent communication/public speaking and listening skills to speak in front of large groups and lead meeting
Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
Spa Guest Service Manager
By Disney At , Kapolei, 96707, Hi
Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
Overseeing all guest and Cast Member experiences in the spa
Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members
A minimum of 1 to 2 years of proven leadership experience in a spa/hotel environment
Excellent communication/public speaking and listening skills to speak in front of large groups and lead meeting
Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
Security Guest Service Manager
By Disney At , Kapolei, 96707, Hi
Exceptional people management/leadership skills and experience creating and sustaining a healthy, diverse and trusting work culture
Knowledge of and experience with leading edge crisis management, emergency preparedness planning, response and business continuity
5+ years’ professional experience in security/life safety Management in the hospitality/resort industry or relevant related experience
Knowledge of Hawaii State Statutes, Hospitality Law and experience interacting with law enforcement
Knowledge of and experience with leading edge integrated access control technologies and practices
Demonstrated strong analytical skills and comfort with using metrics to manage the business

Are you looking for a challenging and rewarding role in the hospitality industry? We are looking for a Guest Service Assistant Manager to join our team and provide exceptional customer service to our guests. You will be responsible for managing the front desk, ensuring a smooth check-in and check-out process, and providing a high level of customer service. If you have a passion for hospitality and a commitment to excellence, this is the perfect job for you!

Overview The Guest Service Assistant Manager is responsible for providing excellent customer service to guests and ensuring that all guest service operations are running smoothly. This position requires strong leadership and communication skills, as well as the ability to manage multiple tasks and prioritize effectively. Detailed Job Description The Guest Service Assistant Manager is responsible for overseeing the daily operations of the guest service department. This includes managing staff, providing customer service, resolving customer complaints, and ensuring that all guest service operations are running smoothly. The Guest Service Assistant Manager is also responsible for training and developing staff, monitoring performance, and ensuring that all customer service standards are met. Job Skills Required
• Excellent customer service skills
• Strong leadership and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of guest service operations
• Ability to train and develop staff
• Ability to resolve customer complaints
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service or hospitality role
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry standards and regulations
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry standards and regulations
• Knowledge of guest service operations
Job Experience
• Previous experience in a customer service or hospitality role
• Previous experience in a supervisory or management role
Job Responsibilities
• Manage staff and provide customer service
• Train and develop staff
• Monitor performance and ensure customer service standards are met
• Resolve customer complaints
• Ensure that all guest service operations are running smoothly