Genetic Counseling Administrative Coordinator Jobs

Submit and track benefits investigations for genetic testing and communicate outcomes with families.

Working knowledge of general office equipment.

Communication skills that require dealing with a diverse population.

Exemplary organizational skills and discretionary judgment.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

Contact insurance companies to facilitate genetic test coverage and assist in the writing of letters of medical necessity.

Organize and manage ordering of test kits for lab

Strong organization, problem-solving and interpersonal skills, and the ability to work as part of a team

Experience with MS Office Suite, Adobe

2 years’ experience in a customer-oriented position, preferably in an office environment

$10,000 Tuition Reimbursement per year ($5,700 part-time)

$6,000 Student Loan Repayment ($3,000 part-time)

The Genetic Counseling Assistant (GCA) supports test utilization management efforts and resolves issues with test orders.

Maintains knowledge of systems involved in test ordering and test setup, including the provider portal, Salesforce, OSCAR, XA, and LIMS

Excellent verbal and written communication skills.

Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor

Performs other related duties as assigned

Bachelor's degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.

Attend observational experiences with RTI staff and keep a log of completed experiences or assignments.

Recognize the roles of genetic counselors working in a research setting.

Define the objectives, methods and/or results of two translational research projects.

Have a basic understanding of qualitative research methods.

Describe the development of IRB protocols and the process for IRB review.

Identify and utilize tools for genomic variant interpretation and return of results.

Maintains knowledge of systems involved in test ordering and test setup, including the provider portal, Salesforce, OSCAR, XA, and LIMS

Excellent verbal and written communication skills.

Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor

Performs other related duties as assigned

Bachelor's degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.

High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.

Completes routine correspondence including letters of medical necessity and insurance preauthorization/precertification requests.

1-3 years related work experience required.

Strong organization and multi-tasking skills and ability to prioritize work effectively.

Schedules patient appointments. Triage appointments based on treatment decisions (surgery or systemic therapy options).

Mails results and/or result letters to patients.

Completes referral letters to physicians and patients.

Participating in family educational programs

Answering telephone inquiries and acting as a liaison between genetic counselors and patients

Triage patient inquiries and referrals under the supervision of a genetic counselor

Obtaining medical records for appointments

Scanning medical records into patient charts

Abstracting medical records for patient appointments

0 - 2 years of work experience in a related job discipline

Internship or work experience in genetics

Bachelor's Degree in related field

Creating and editing content for patient education about common genetic conditions.

Supporting the work and responsibilities of the genetic counselors as needed.

Education: Bachelor's degree preferred. Preference given to individuals who have completed a GCA training course.

Experience: Experience: Two years of administrative experience.

Streamlining the genetic testing process by preparing orders and facilitating insurance pre-authorization, when necessary.

Tracking genetic testing orders and resolving missing samples or delays in testing.

Manage genetic counselor calendar to assist genetic counselor with in-person consults

Performs other duties as assigned.

Assist genetic counselors in preparing and organizing materials for genetics lectures/seminars and community outreach events.

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Qualified candidates must be able to effectively communicate with all levels of the organization.

Knowledge of basic counseling skills.

1-3 years Direct care experience with homeless and/or substance abuse populations Required and

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge of community resources for homeless and low-income Denver residents.

Knowledge of research techniques (ability to effectively determine what information is needed and then gather and analyze desired information).

Basic computer skills including Excel, Word, Outlook, and complete database input, required.

Performs day-to-day management of genetic counseling schedules; confirms current systems contain complete patient demographic information; assures compliance with departmental KPIs

Manages inbound phone calls for the Genetic Counseling department from patients, clinics, and members of the broader CooperGenomics organization

Delivers customer feedback and measurements of genetic counseling KPIs to the Genetic Counseling Manager

Exceptional attention to detail with superior verbal and written communication skills

Scheduling of genetic consultations (60%)

Distributes scheduling notifications to partner clinics and independently answers resulting questions, or reassigns inquiries as appropriate