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Front Office Manager Jobs in Massachusetts

Assistant Front Office Manager
By The Colonnade Hotel At Boston, MA, United States
Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
Good knowledge of computers including hospitality software.
Ability to motivate Front Office to perform their best work.
Proficiency in the operation system Opera will be helpful!
Familiar with Front Office training techniques.
Understand scheduling to optimize financial performance while meeting guest needs.
Front Office Manager Jobs
By Highgate At Worcester, MA, United States
Perform other duties as requested by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
The ability to demonstrate exceptional Customer Service Skills.
Front Office Manager Jobs
By Highgate At Boston, MA, United States
Conduct meetings according to Highgate Hotel standards as required by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
2 years Front Office Manager in a luxury hotel required

Are you an experienced professional looking to take your career to the next level? We are looking for a Front Office Manager to join our team and help us provide exceptional customer service to our guests. You will be responsible for overseeing the front desk operations, managing staff, and ensuring a positive guest experience. If you have a passion for hospitality and are looking for an exciting opportunity, this is the job for you!

Front Office Manager Job Description:

What is Front Office Manager Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Knowledge of hotel operations and procedures
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Ability to handle difficult situations with professionalism
• Knowledge of hotel booking systems

What is Front Office Manager Qualifications?

• Bachelor’s degree in hospitality management or related field
• Previous experience in a hotel front office or related field
• Knowledge of hotel operations and procedures
• Ability to work flexible hours

What is Front Office Manager Knowledge?

• Knowledge of hotel booking systems
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and services
• Knowledge of hotel policies and procedures

What is Front Office Manager Experience?

• Previous experience in a hotel front office or related field
• Previous experience in customer service

What is Front Office Manager Responsibilities?

• Greet guests upon arrival and check them in and out of the hotel
• Answer guest inquiries and resolve any complaints
• Process payments and maintain accurate records of transactions
• Ensure all guest rooms are clean and properly stocked
• Monitor and maintain the hotel’s front desk operations
• Ensure all hotel policies and procedures are