Customer Service Associate Jobs
By MassMutual At , Phoenix, 85002, Az $42,000 a year
Location: AZ, WA, OR, NV (Remote, must reside in listed states)
Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
1+ years of customer service experience (or Undergrad Degree in lieu of experience)
2+ years of Customer Service Experience
Experience with Insurance or Annuity Servicing, financial products, hospitality or retail sales with a high degree of direct consumer contact
SALARY: $42,000- plus ability to earn 5% annual bonus

Are you an experienced customer service professional looking for a new challenge? Join our team and help us provide exceptional customer service to our clients! We offer a competitive salary and benefits package, and the opportunity to work with a dynamic and supportive team.

What is Experienced Customer Service Associate Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle difficult customer service situations
• Ability to work in a fast-paced environment

What is Experienced Customer Service Associate Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Excellent communication and interpersonal skills

What is Experienced Customer Service Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Experienced Customer Service Associate Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a fast-paced environment

What is Experienced Customer Service Associate Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Process orders, forms, applications, and requests
• Handle customer complaints and escalations
• Maintain customer records and accounts
• Follow up with customers to ensure satisfaction