Customer Service Associate Jobs

The Opportunity

We’re growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.

• Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time (6am - 6pm PST) Monday–Friday, based on business need (NO WEEKENDS)
• Location: AZ, WA, OR, NV (Remote, must reside in listed states)
• 10 Weeks Paid Virtual Training
• Upcoming Training Class: July 10, 2023
• SALARY: $42,000- plus ability to earn 5% annual bonus

The Team

You will join our Life Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Life Insurance products at MassMutual and emphasize problem solving and adherence to policies and procedures.

The Impact

• Balance time effectively to ensure the department meets expected service levels
• Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
• Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time
• Educate customers about their life insurance policies with MassMutual
• Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact

The Minimum Qualifications

• Proficiency with Microsoft Office Suite
• 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
• High School Diploma (or GED)
• Must be able to attend mandatory training without interruption between July 10th and September 15th.

The Ideal Qualifications

• Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
• Experience with Insurance or Annuity Servicing, financial products, hospitality or retail sales with a high degree of direct consumer contact
• Bilingual a plus (Spanish)
• College Degree
• 2+ years of Customer Service Experience