Electronic Banking Representative Jobs
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By Goldman Sachs
At , New York, 10282, Ny
Are you looking for a job that allows you to use your customer service skills and technical knowledge? We are looking for an Electronic Banking Representative to join our team! You will be responsible for providing excellent customer service and technical support to our customers. You will also be responsible for troubleshooting and resolving customer inquiries and issues related to our electronic banking services. If you have a passion for helping people and a knack for technology, this could be the perfect job for you!
Overview An Electronic Banking Representative is responsible for providing customer service and technical support to customers who use electronic banking services. This includes assisting customers with online banking, mobile banking, and other electronic banking services. The Electronic Banking Representative must be knowledgeable about the products and services offered by the bank and be able to provide accurate information to customers. Detailed Job Description The Electronic Banking Representative is responsible for providing customer service and technical support to customers who use electronic banking services. This includes assisting customers with online banking, mobile banking, and other electronic banking services. The Electronic Banking Representative must be knowledgeable about the products and services offered by the bank and be able to provide accurate information to customers. The Electronic Banking Representative must be able to troubleshoot customer issues and provide solutions. The Electronic Banking Representative must also be able to provide training to customers on how to use the electronic banking services. Job Skills Required• Excellent customer service skills
• Knowledge of banking products and services
• Knowledge of electronic banking services
• Ability to troubleshoot customer issues
• Ability to provide training to customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Excellent communication skills
• Attention to detail
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or banking
• Knowledge of banking products and services
• Knowledge of electronic banking services
• Ability to troubleshoot customer issues
• Ability to provide training to customers
Job Knowledge
• Knowledge of banking products and services
• Knowledge of electronic banking services
• Knowledge of customer service principles and practices
• Knowledge of banking regulations
Job Experience
• Previous experience in customer service or banking
• Previous experience in electronic banking
Job Responsibilities
• Provide customer service and technical support to customers who use electronic banking services
• Assist customers with online banking, mobile banking, and other electronic banking services
• Troubleshoot customer issues and provide solutions
• Provide training to customers on how to use the electronic banking services
• Ensure customer satisfaction by providing accurate information and resolving customer issues
• Maintain customer records and update customer information as needed
• Follow banking regulations and procedures
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