Ecommerce Customer Service Associate Jobs

Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure

Quality Assurance: QA, testing and troubleshoot the onsite buying experience to help uncover onsite bugs or issues.

Strong verbal and written skills. Must be comfortable communicating with external and internal clientele via written correspondence.

College degree or equivalent vocational education.

1+ years of experience in customer service in a like-minded environment

Fashion or E-Commerce experience recommended.

Bachelor’s Degree and/or equivalent combination of education and/or experience

Manage resource decision-making and planning.

Manage customer warranty and returns processes.

Minimum of 8 years Customer Service experience with 3 years experience in a leadership role

Minimum of 5 years eCommerce Customer Service experience

Automotive industry experience a plus

• Manage customer inquiries regarding online beverage orders via web, email, phone, and chat interfaces.

• Resolve customer queries promptly and effectively by offering additional information or escalating the issue as needed.

• Offer comprehensive technical support for customers using our online platforms.

• A minimum of 3 years of Customer Service Experience, preferably in an online environment.

• Proficiency in Data Entry.

• Ability to manage a high volume of phone calls.

Good problem solving and troubleshooting skills

Experience in an product industry

Basic math & arithmetic skills

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Accept and resolve customer cases within 1 business day

Find cost effective resolutions by determining core of customer issue

4+ years of customer service experience

2+ years of blogging/writing/editing experience

Strong teamwork and clear communication skills

Knowledge of surfing and the surf industry

Competitive pay $18 - $24/hr depending on experience

Full Benefits (Medical and Dental)

Strong attention to detail & time management skills.

Assist Customer Experience Manager and work with other departments as needed.

Ecommerce Customer Service experience preferred.

Strong writing ability and excellent communication and interpersonal skills.

Previous experience working with Shopify, Kustomer, ZenDesk or similar CRM tool is a plus.

Experience working with 3rd party logistics teams, and familiarity with retail operating & inventory systems.NetSuite and Loop Returns a plus.