Disputes Investigator I Jobs

Strong leadership and relationship management skills including the ability to lead up and across the organization.

Strong project management and/or continuous process improvement skills, including the ability to address multiple deadlines and priorities.

Develop and maintain collaborative working relationships with internal clients, staff, peers, and senior management.

Effectively manage assigned team members, ensuring acceptable employee engagement levels, providing sound direction, active coaching and development, and performance management.

Bachelor’s degree required; substantial industry experience may be substituted for a Bachelor’s degree; Juris Doctorate or CRCM preferred.

5 plus years of experience as a financial services compliance professional, bank regulator or other comparable experience.

Prepares investigative reports, attends hearings, and makes presentations to grievance committees on the results of investigations of attorney complaints.

Assists trial attorneys in the preparation and prosecution of disciplinary actions.

Maintains close liaison with law enforcement and other governmental agencies.

Responds to telephone and written inquiries from complainants, respondents, witnesses, and the public while maintaining confidentiality.

Performs other duties as assigned.

Prefers three-years’ experience working knowledge of moderate law enforcement investigatory techniques and concepts.

Prefers two-years’ experience working knowledge of the functions and interrelationships of state agencies.

Conducts confidential investigations for the purpose of promoting the safety of skilled nursing center residents and employees.

Assists higher level manager by making recommendations for procedural workflow changes and edits as appropriate.

Prefers three-years’ experience in the ability to maintain security during investigatory activities.

Prefers two-years’ experience in the ability to prepare case reports for referral to prosecuting agency.

A track record of healthy collaboration with product managers, engineers, and other engineering managers on developing roadmaps and executing against them

Paid Life insurance, AD&D. and disability benefits

5+ years working on complex systems and delivering quality software

Curiosity, creativity, persistence and a desire to get things done

HTTP, JSON, gRPC, Protocol Buffers

Retirement Plans including company match

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Analyze and utilize all bank records, systems and the case management system to facilitate a comprehensive review of all disputed transactions.

Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.

High school diploma or equivalent experience.

Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met.

Excellent verbal and written communication skills.

Knowledge of Plan policies and procedures in all facets of benefit programs management with heavy emphasis in negotiation preferred.

Receive offers of settlement for review and discussion with management.

Preparation of statistical/financial analyses and reports to document findings and maintain up-to-date electronic case files for management review.

Communication skills, both oral and written required for contact with all customers, internal and external, regarding findings.

Fraud certification from CFE, AHFI, AAPC or coding certificates preferred.

National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint

5) Liaise with cross-functional business partners to offer guidance and advice on IP and platform immunity-related risks.

1) Have a Juris Doctorate (JD) with 1-3 years of post-JD legal experience.

3) Have IP-related experience, either in-house or at a law firm.

7) Preferably have experience working at technology and international companies.

1) Review, assess, and execute intellectual property-related take down requests and notices.

2) Investigate claims of IP infringement.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

6+ years of work experience with 3+ years of direct people management experience required

Past product or project management experience

Manage a team of high performing individuals in fast-paced environment

Manage individual performance to metrics and provide ongoing insight and coaching

Strong error resolution process knowledge

Experience building and scaling Customer ops teams

At least 2 years of experience with the dispute management process for a fintech company, startup, or bank

Strong Microsoft Office or Google Workplace skills; ideally experience using Slack

Manage the end-to-end process of investigating card fraud and transaction disputes

Manage reporting to our banking partner and internal stakeholders

Interest in or experience with process improvement for back-office operations (ideally in a financial services environment)

Excellent written and verbal communication skills for interfacing with customers, vendors, and internal teams

Assist with onboarding new Disputes Operations services, systems, and tools using strong change management and project management skills.

Resolve manager-level call and case critical issues satisfactorily using excellent judgement and decision-making skills.

Maintain knowledge of statistical reporting to manage production and metrics and general department operations.

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Engage direct reports including skill development, coaching, career pathing, accountability and developing of team identity and morale.

Manage daily and monthly agent performance standards, including those pertaining to quality and quantity.

Partner with US, Regional, Indirect Tax and other functional or business teams to ensure accurate, timely and consistent controversy management.

Ensure controversy issues, impacts and key decisions are properly managed and communicated. Develop best-in-class approaches to routine or recurring enquiries.

Possess strong understanding of current developments in the OECD and US landscapes, with controversy/litigation-based experience.

Experience evaluating litigation hazards, particularly in the context of assessing the financial impact and reserves ramifications of ongoing audits and developments.

Ability to take hands-on, entrepreneurial style approaches, fully involving themselves in the details of their functional responsibilities.

Ability to manage risk in a quickly changing external environment.

Two or more years of related work experience, or a relevant combination of education, training, and experience

Well-developed research and analytical abilities

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Competent clerical skills and strong attention to detail is necessary for all roles

High school diploma or equivalent

Ability to follow defined procedures, policies and precedents

Experience leading and managing a high performing, high impact team that consistently delivers in the regulated financial services industry

Creative problem-solving abilities and expertise in balancing and articulating trade-offs at scale

Paid Life insurance, AD&D. and disability benefits

Retirement Plans including company match

Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

Paid parental and caregiving leave

Maintain mandatory P.O.S.T. in-service training requirements for certification.

EDUCATION REQUIREMENT: Completion of a high school diploma or equivalent.

Perform work of considerable difficulty in conducting criminal and administrative investigations for the Office of the Secretary of State.

Enforce Georgia statutes/policies and applicable rules of the boards.

Investigate alleged or suspected violations of Federal, State, or local laws/rules and regulations.

Conduct thorough and comprehensive investigations and prepare reports upon conclusion.

Bachelor's degree (preferred) or an equivalent combination of education and work experience required.

Strong skills with MS Office applications, specifically Excel, Word, and PowerPoint are required.

Advanced organizational skills, attentiveness to detail, ability to work under limited supervision, and ability to handle multiple projects simultaneously.

Occasional overtime is a requirement of this position.

Experience using Concur for payments is preferred.

Career development with an international company where you can grow the career you dream of.

Knowledge of culture, customs, traditions, history and government of the SRPMIC.

Knowledge in basic court and law enforcement structures and procedures.

Knowledge of investigative techniques and principles.

Knowledge of federal, State and Community gaming policies, regulations and any applicable laws.

Knowledge of interviewing & interrogation principles and techniques.

Knowledge of record-keeping/documentation principles and practices.