Specialist, Correspondence Dispute, Senior - 300001485418027

Come join our amazing team and work remote from home (must be available to work EST)!\ \ \ \ ****PLEASE NOTE, QUALIFIED CANDIDATES MUST POSESS TECHNICAL WRITING, OR PROFESSIONAL WRITING EXPERIENCE. WE WILL REQUEST SAMPLES. Responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates.\ \ \ \ WHAT YOU\'LL DO:\

• Compile all corresponding supporting documentation relevant to the investigation findings.
• Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
• Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
• Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
• Research issues to identify root causes and be able to execute a plan of action for resolution.
• Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
• Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
• Performs other duties and works on other projects as assigned.
• Must continuously learn and keep up-to-date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
• Adhere to established department and company policies and procedures.
• Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.

\ \ WHAT YOU\'LL NEED:\

• Strong interpersonal, verbal, and professional written communication skills and editing skills
• Must be a team player with strong attention to detail and able to work independently
• Three (3) to (5) years\' of related work experience in a legal, customer service environment, or residential mortgage servicing required.
• The target compensation range for this position is \$25.00 to \$27.00 per hour.
• High degree of self-motivation and ability to work independently under tight deadlines.
• Excellent critical thinking, problem solving and sound judgment skills
• Strong working knowledge of all aspects of operations, including payment processing, escrow, taxes and insurance, boarding, credit reporting etc., and be able to direct members of those departments in resolving issues.
• High school diploma required; Bachelor\'s degree or equivalent work experience preferred
• Ability to make decisions that have significant impact on the department\'s credibility, operations, and services
• Ability to manage and prioritize multiple simultaneous assignments while meeting deadline requirements.
• Knowledge of relevant industry-specific software packages preferred
• Strong research/analytical skills
• Knowledge of Microsoft Office Suite of applications
• Working knowledge of federal and state laws and guidelines pertaining to mortgage servicing (RESPA, CFPB, etc.)

\ \ We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.\ \ 2100 East 196th Street, Westfield, IN, 46074, US\ \ Equ l Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity