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Director Of Support Jobs in Texas

Director Of Customer Support
By Lexipol At Frisco, TX, United States
Team Development and Management (30%)
Requirements: To be considered for this role, you will have this experience:
· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.
· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.
· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.
· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.
Director Of Consolidations Jobs
By Equifax At , Atlanta, 30309
Assist in the preparation of consolidated income statement variance analyses and other internal financial review documents for Management.
Ability to manage multiple projects and financial responsibilities to meet goals and objectives
Manage employee and assign/delegate requests and procedures.
Manage offshore Hyperion Administration Team during the month end close process and ongoing project development and testing.
Respond and support inquiries from teams outside Corporate Accounting, including Finance, Treasury, Tax, and Internal Audit.
Support system integration projects related to changing business requirements, including mergers/acquisitions and restructuring, including currency translation calculations.
Director Of Customer Support
By Critical Start At Plano, TX, United States
+5 years of customer support, customer success, or account management experience with a SaaS, Cloud, or Security provider (MSP/MSSP)
Experience with driving communications, enablement, conflict resolution, problem solving, and project management.
Manage ticket queue and workload appropriately to meet or exceed documented KPIs, striving to provide a world class customer experience.
Act as global incident manager for all major issues from inception to full resolution and delivery of RCA to impacted customers.
Track reporting and manage metrics on a weekly basis for the outcomes generated by the Support team.
Identify documentation and record support articles that enable and empower fellow team members to provide consistent world class support experience.

Are you a problem solver with a passion for customer service? We are looking for a Director of Support to join our team and lead our customer service efforts. You will be responsible for developing and implementing strategies to ensure our customers receive the best possible service. If you have a knack for developing relationships and providing exceptional customer service, this is the job for you!

Overview The Director of Support is responsible for leading and managing the customer service and technical support teams. This role is responsible for ensuring that customer service and technical support teams are providing excellent customer service and technical support to customers. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. Detailed Job Description The Director of Support is responsible for leading and managing the customer service and technical support teams. This role is responsible for ensuring that customer service and technical support teams are providing excellent customer service and technical support to customers. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. The Director of Support will also be responsible for developing and maintaining customer service and technical support policies and procedures, and ensuring that customer service and technical support teams are meeting customer service and technical support standards. The Director of Support will also be responsible for developing and maintaining customer service and technical support metrics and reporting. Job Skills Required
• Excellent customer service and technical support skills
• Excellent communication and interpersonal skills
• Ability to lead and manage customer service and technical support teams
• Ability to develop and implement customer service and technical support strategies
• Ability to develop and maintain customer service and technical support policies and procedures
• Ability to develop and maintain customer service and technical support metrics and reporting
• Ability to troubleshoot customer service and technical support issues
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, computer science, or related field
• 5+ years of customer service and technical support experience
• 5+ years of management experience
• Experience with customer service and technical support software
Job Knowledge
• Knowledge of customer service and technical support principles and practices
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support metrics and reporting
• Knowledge of customer service and technical support policies and procedures
Job Experience
• 5+ years of customer service and technical support experience
• 5+ years of management experience
• Experience with customer service