Director Of Retention Marketing Jobs

Strong understanding of direct-to-consumer business models and customer lifecycle management

Demonstrated leadership skills, with the ability to effectively manage and motivate a team

Familiarity with customer relationship management (CRM) systems and marketing automation tools

Proven experience in a customer retention or loyalty role, preferably in a DTC company

Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally

Strong strategic thinking and problem-solving abilities

Work with product teams to enhance offerings and customer experience.

Data-driven mindset with experience in analytics and optimization.

Leadership skills and the ability to foster collaboration.

Strategic thinking, problem-solving abilities, and an eye for growth opportunities.

Strong quantitative skills and proficiency in analytics tools.

Effective communication and presentation skills.

Excellent time management skills with a proven ability to meet deadlines.

Experience in Catholic education, preferred.

Creating positive prospective and current parent experiences through tours, events, and similar activities.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Partner with Creative and Merchandising teams for overall calendar management and approach.

Strong analytical capabilities, in-depth knowledge of email, SMS, and ecommerce metrics

Manage email manager & developer in day-to-day execution of our program.

Experience working hands-on in a major ESP, SailThru or Klaviyo

8-10 years of experience in retention marketing or other related functions

Previous experience working in e-commerce, fashion preferred

Further develop our customer segmentation strategy and customer personas to deliver a more tailored experience

Deliver a great first customer experience and continued engagement with Sakara nutrition programs and wellness products

Manage team members who deploy these communications

Manage, coach and mentor a team of high-performing retention marketers

Experience in D2C eCommerce strongly preferred; even better if you have experience in a subscription business

Experience in developing and delivering loyalty, referrals and rewards programs

Project Management Skills and/or Business Administrator skills

Champion opportunities to consistently improve the Frontier experience

Mapping the customer journey for new offerings, and existing service flows and identifying opportunities to proactively intervene on the customer's behalf

Responsible for supporting the Consumer leadership team in managing strategic initiatives and focusing on a premier Customer Experience

Bachelor’s degree, or equivalent work experience

Experience with Customer Journey Mapping & Design

Review applicant qualifications to evaluate if they meet position requirements.

Bachelor’s degree from an accredited college/university or equivalent training and/or experience

Experience in Human Resources considered a plus.

Recruiting experience considered a plus.

Excellent communication, interpersonal skills, problem solving and organizational skills.

Maintain and monitor recruitment sites to ensure accuracy and provide supervisors with appropriate candidates.

Operate within the agency project management software, ClickUp, to manage timelines, work inputs and track progress

Email marketing experience, preferably with e-commerce brands

1+ years of experience in Klaviyo

Effective communication skills and a positive attitude

Experience working with a team and delivering projects for clients

Manage Email & SMS marketing for high-performing e-commerce brands.

Demonstrated leadership, project management, & planning skills

Prior managerial/supervisory experience a plus

Minimum 5 years’ experience driving 1:1 marketing and managing email/sms campaigns

Experience in multi-channel retail industry a plus

Excellent written and verbal communication skills.

Strong analytical and strategic thinking skills

Strong presentation skills and experiences at the Executive level.

Knowledge of direct-to-consumer eCommerce, retention marketing trends, and Email/CRM technologies

Experience in driving corporate decision making through the lens of the customer, customer-centric mindset

Experience developing actionable creative briefs and providing constructive feedback on creative work

Strong analytical skills with proven ability to turn data into actionable initiatives (including both quantitative and qualitative data)

Strong interpersonal and communication skills and proven ability to foster a cooperative, results-driven work environment.

People management experience with the ability to hire, develop, and manage high-performing teams

Exceptional verbal and written communication skills to clearly share plans and strategies to senior management, peers, and direct reports

Define program KPIs, working with the team to manage performance and reporting, ultimately using the data and insights to refine plans

10+ years of experience in managing loyalty, membership, or subscription programs

Proactive, strategic and creative leader with experience running a membership driven business

Ability to both think strategically and execute tactically, with excellent communication and leadership skills

Create data management plan for annual location contract expirations and develop strategies for ensuring timely renewal

Other duties and responsibilities as assigned

Deep experience in liaising with other internal departments

Minimum 7 - 10 years’ experience developing, managing and optimizing programs

Evaluate unanticipated renewal challenges to determine most effective solution

Provide periodic reporting to CEO and other Company stakeholders

Experience with Customer Data Platform management

Responsible for building out the strategy for new retention programs including requirements gathering, vendor selection, forecasting, implementation, and analysis

Manage the Retention budget in collaboration with Sr. Retention Marketing Manager to achieve Retention business goals

10+ years of experience in Marketing; prior experience in apparel industry preferred

Proven experience implementing and leading a loyalty program

Strong quantitative, analytical, and critical thinking skills with the ability to tell stories with data and highlight actionable insights