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Director Of Customer Service Operations Jobs

Director Of Food Service Operations
By Bosselman Enterprises At Grand Island, NE, United States
Must have skills in dealing with customers, management and personnel.
Provides leadership and guidance to management team, working collaboratively with team members to establish performance expectations necessary to achieve success.
Knowledge of food products and distribution experience is necessary.
Education and/or Experience (include certs or licenses needed)
Develops and manages an effective organization with appropriate infrastructure, systems, programs and methods to achieve growth objectives.
Works closely with the managers to assess present and future needs, trends, problems and opportunities for restaurant operations within the company.
Assistant Athletic Director Of Ticket Operations & Customer Service
By University of Maryland At , College Park, 20742, Md
Strong interpersonal skills and excellent written and oral communication skills.
Detail oriented and strong organizational skills.
Ability to set goals and measure progress.
Motivate staff to perform and set a positive example.
Proven track record of building relationships with fans.
Ability to analyze and segment data.
Director Of Customer Service
By CyberCoders At Los Angeles, CA, United States
7+ years of area management
Management of the departments budget.
5-10 years experience in the medical field
Develop and implement strong training, monitoring, and continuous improvement at all levels in the department to insure the best Customer Experience
Develop and implement training and quality assurance programs for new hires and experienced employees.
Establish service levels and requirements for the department.
Director Of Customer Service
By CyberCoders At San Diego, CA, United States
7+ years of area management
Management of the departments budget.
5-10 years experience in the medical field
Develop and implement strong training, monitoring, and continuous improvement at all levels in the department to insure the best Customer Experience
Develop and implement training and quality assurance programs for new hires and experienced employees.
Establish service levels and requirements for the department.
Director Of Customer Service
By Confidential At Delray Beach, FL, United States
Oversees call center and data entry teams positioned in both on-site and remote operation centers.
Degree in nursing, business management, sales, marketing, or related degree
10+ years of management of operational customer service teams
5+ years of successful management and leadership of customer service teams
Oversees phone calls and data entry activities for auditing and reporting purposes.
Excellent customer service skills addressing the needs of both external and internal customers with strong communication, interpersonal, and process skills.
Director Of Customer Service (3113)
By NextPath Career Partners At Orlando, FL, United States
2+ years direct management of others preferred (can take someone with previous leadership but desire to get into this area)
At least 5 year of experience working in an office environment preferred
At least 3 years of direct customer service experience required
High School Diploma or equivalent required; College Degree preferred
Positive attitude and true passion for helping and supporting customers through major and minor issues
Impeccable follow up and attention to detail
Director Of Service Operations
By BerkOne At Bethlehem, PA, United States
Build a strong Management team by making decisions regarding employment, performance appraisal, salary changes, promotions, transfers or terminations.
Equivalent combination of education and experience.
Salary: 110K – 140K (commensurate with experience)
Medical, dental, vision (elected benefits start the 1st of the month after 45 days of employment)
Bachelor's degree from a four-year College or equivalent knowledge of commercial, technical and/or industry practice and principles; and
Minimum 6 - 8 years relate d experience and/or training; or
Service Operations Director Jobs
By Gilbarco At , Atlanta, Ga
Very good organizational, time management and administrative skills
Proven experience maintaining industrial products with a high need for reliability
Experience setting up Service Centers or managing a business or cost center
Experience enabling 3rd party service centers
Excellent analytical skills in Excel
Provide excellent service for customers, ensuring that all SLAs are met, ensuring quality and timely servicing of parts
Director Customer Operations Jobs
By Vangst At Colorado, United States
· Manage processes related to product support case load
This individual will demonstrate experience with support tools like Dialpad, Intercom, and other VoIP systems
· Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
Oversee Implementation, Customer Success, and Product Support for a team of approx 12 with 3 direct reports
· Create processes, procedures, and tactics to help reduce customer churn.
· Create and participate in webinars that deliver business value.
Director Of Customer Service Sales Operations/Supply Chain
By Extremity Care At Conshohocken, PA, United States
·5-10 years of experience in sales management, supply chain, finance, or relevant sales role.
·Analyze asset management processes, in conjunction with supply-chain to review/audit/ and revise company policies and practices.
·Focus on commissions and infield inventory management.
·Contract and Commission overview and management
·Oversee & manage warehouse, shipping and receiving.
·Will manage 3 direct reports – Customer Service supervisor, Warehouse Supervisor, Sales Operations Supervisor.
Director Of Client Service & Operations
By Warren Whitney At Richmond, VA, United States

Warren Whitney is pleased to share that we are now conducting a search for a Director of Client Service & Operations on behalf of our client Brockenbrough, a Richmond based independent investment ...

Director Of Customer Service
By STG Logistics At Walnut, CA, United States
Provide feedback to direct and senior management as the voice of the customer to increase satisfaction, sentiment, and retention.
Ability to work independently with excellent time management; must be able to multitask.
Develop and own STG's customer experience strategy and processes to enable accelerated growth.
Deliver regular qualitative and quantitative reporting to drive insights on improvements, ensure compliance and enhance the customer experience.
Lead, coach, and invest in the personal development of our Customer Experience team and champion our culture.
10+ years of experience in customer service (at a logistics company, preferred) across multiple channels OR experience in operations.
Director Of Service Operations
By Quench USA, Inc. At Dallas-Fort Worth Metroplex, United States
· Talent management, including employee development and retention.
· Strong people skills to manage and motivate teams of diverse backgrounds.
· Outstanding organizational skills to manage multiple priorities and deliverables.
· 3+ years of experience managing human resources, finances, operations, or strategies.
In this role, you will have a broad range of responsibilities, including:
· Conducting performance reviews of managers to ensure they are meeting key performance objectives.
Director Of Customer Operations, Enterprise
By Scale AI At San Francisco, CA, United States
Execute exploratory international expansion of management and leadership within the team to new countries.
7+ experience in customer support, operations, or manufacturing, preferably at a technology driven company
Ideally you’ll have the following or equivalent experience:
Prior ownership of attainment of commercial goals set around SLAs, consumption revenue, and costs for Enterprise AI projects
Prior ownership of product deployment, operator training and continuous improvement initiatives within operations, manufacturing, or customer support
Strong technical background in software development or applications
Director Customer Operations Jobs
By Magnify At Richmond, VA, United States
Serve as a mentor by providing coaching, career development, and inter-departmental relationship management for the team.
Assure appropriate resource deployment utilizing a call management system and automated scheduling software.
Respond to client requests and make presentations to internal and external management teams.
Bachelor's degree in related field or combination of relevant education and work experience.
Five (5) years of experience in a high-volume customer-focused environment.
Achieve all established statistical service standards.
Director Of Customer Service
By F-o-r-t-u-n-e Personnel Consultants of Troy (FPC-Troy) At Grand Rapids metropolitan area, MI, United States
MUST HAVE cross functional project management experience.
Manage call center metrics and pricing policy execution.
Education: Bachelor’s degree required, Master’s degree preferred.
10+ years of strategic customer service and/or sales support leadership experience.
Serve as quarterback on process improvements and cross functional projects.
MUST HAVE very strong collaborative style.
Director Of Customer Service
By Janie and Jack At Philadelphia, PA, United States
Minimum 7-10 years Sr. Manager or Director level Customer Care management experience. Apparel a plus.
Experience to effectively motivate, manage, and direct staff.
Manage and Develop the Customer Care team to meet Brand transition and go-forward growth strategy, aligned to financial plans.
Demonstrated leadership skills with the ability to lead multi-level teams and influence cross-functionally.
Proven problem solver with natural intellectual curiosity and excellent analytical capabilities.
Deep OMS, CRM, Care-Communication, Training and Social Media tool knowledge required.
Director Of Customer Service And Operations
By Foothill Transit At , West Covina, 91790, Ca $116,840 - $201,547 a year
Demonstrated experience with personnel and program management
Working knowledge of Microsoft Word, Excel and Outlook programs
Excellent oral and written communication skills
Strong analytical and organizational skills
Ability to learn quickly and ensure compliance with complex programmatic requirement
Must have excellent customer service skills
Director Of Customer Service
By Boon-Chapman At New Braunfels, TX, United States
Partners with the management team to align customer service department policies and systems with the company's objectives.
Full benefits package including healthcare, dental, vision, paid STD & life
Manage the phone reporting function
Ensure successful recruitment and retention of a skilled and motivated workforce able to meet company goals and objectives.
Paid holidays & competitive PTO that increases with tenure
Access to a Medical Director for employees and their family members
Director Of Customer Service
By Transforming Talent At Charlotte, NC, United States
A level-headed approach to escalation management, especially experience handling high-touch emergencies.
Develop customer strategy, create the customer experience roadmap, and improve the technology tool suite.
Identify and manage existing and new partners/vendors.
B2C (business-to-consumer) or D2C (direct-to-consumer) experience is required.
Experience working with a variety of customer experience vendors and technology tools.
Data analysis, development, and presentation skills to develop and present reports on fundamental customer insights.

Are you a customer service leader looking to take your career to the next level? We are looking for a Director of Customer Service Operations to join our team and lead our customer service team to success. You will be responsible for developing and executing strategies to improve customer service operations, ensuring customer satisfaction, and driving customer loyalty. If you are an experienced customer service professional with a passion for delivering exceptional customer experiences, we want to hear from you!

Overview:

The Director of Customer Service Operations is responsible for leading and managing the customer service operations of an organization. This includes overseeing customer service staff, developing customer service policies and procedures, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Customer Service Operations is responsible for leading and managing the customer service operations of an organization. This includes developing customer service policies and procedures, overseeing customer service staff, and ensuring customer satisfaction. The Director of Customer Service Operations will also be responsible for developing and implementing customer service strategies, managing customer service budgets, and monitoring customer service performance.

What is Director Of Customer Service Operations Job Skills Required?

• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to develop customer service policies and procedures
• Knowledge of customer service best practices
• Ability to analyze customer service data
• Proficiency in customer service software
• Ability to manage customer service budgets

What is Director Of Customer Service Operations Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service best practices
• Proficiency in customer service software

What is Director Of Customer Service Operations Job Knowledge?

The Director of Customer Service Operations should have a thorough understanding of customer service best practices, customer service software, customer service policies and procedures, and customer service budgeting.

What is Director Of Customer Service Operations Job Experience?

The Director of Customer Service Operations should have at least 5 years of customer service experience and 3 years of management experience.

What is Director Of Customer Service Operations Job Responsibilities?

• Develop and implement customer service strategies
• Oversee customer service staff
• Develop customer service policies and procedures
• Ensure customer satisfaction
• Monitor customer service performance
• Manage customer service budgets
• Analyze customer service data