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It Desk Help Technician Jobs in Iowa

It Help Desk Agent- Part Time With Benefits (Not Hybrid/Not Remote)
By Parkland Health and Hospital System At , Dallas, 75201

Education - High School Diploma Required. - Prefer Bachelor's degree in Information Technology; Business or CompTIA certifications.

Help Desk It Technician Ii
By DAS Health At , Remote
Ability to multitask and excellent time management skills
Work Remotely with Work from Home Allowance
1-3 years of experience in Help Desk or IT support position
Excellent verbal and written communication skills
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
It Help Desk Support Specialist
By Holland & Knight LLP At , Remote $22.90 - $34.30 an hour
3-5 years’ experience performing level one help desk support working as part of a corporate help desk/IT team
Basic Technical Certification (A+, networking, MCP, etc.)
Strong customer service, can-do attitude, with good follow-through skills
Possess proven analytical and problem solving skills
Excellent written and verbal communication skills
Benefits may vary by position and office.
It Help Desk/Support Specialist
By Pritchard Companies At Clear Lake, IA, United States
Resolve problems, provide remote assistance, document, and manage tickets.
Ability to effectively present information and respond to questions from groups of managers, end users with varying levels of technical experience.
1+ years of experience in IT support
Work with the IT team to resolve high level hardware and software issues.
Work with members of IT team to maintain accurate hardware/software inventory.
Proactively complete assigned tasks resulting in successful, on time, high quality deliverables.
It Help Desk Technician
By KACE At , Remote
IT asset tracking and management for the contract
Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices
Provide Tier 1 technical support for remote end users on the contract
Perform remote assistance for software\hardware troubleshooting, upgrade, installation, and configuration
Update SOPs as needed and add knowledgebase entries
Manage user accounts in Microsoft Active Directory/Azure AD
It Help Desk Ii
By The Longleaf Network At , Remote
Full benefits package, including free health & vision, disability, and life insurance for employees.
Training programs to improve your skills and prepare you for advancement
Excellent written and verbal communication skills
Demonstrated problem-solving and troubleshooting skills
Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus
While this is a remote position, a
Help Desk Technician Jobs
By The Evolvers Group At , Remote
Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.
Knowledge of practices, principles, standards, and guidelines as related to client technology support.
Must have strong customer service skills supporting users at all levels throughout the enterprise.
Professional certifications in hardware, operating systems
Provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.
Establish and maintain documentation files of computer hardware and software configurations.

Are you looking for a challenging and rewarding role as an IT Desk Help Technician? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their IT needs. If you have a passion for technology and a desire to help others, this is the job for you!

Overview IT Desk Help Technician is responsible for providing technical support to end users in an organization. This includes troubleshooting hardware and software issues, setting up and configuring computers, and providing assistance with network and system issues. The IT Desk Help Technician is also responsible for maintaining the organization’s IT systems and ensuring that they are running smoothly. Detailed Job Description The IT Desk Help Technician is responsible for providing technical support to end users in an organization. This includes troubleshooting hardware and software issues, setting up and configuring computers, and providing assistance with network and system issues. The IT Desk Help Technician is also responsible for maintaining the organization’s IT systems and ensuring that they are running smoothly. The IT Desk Help Technician is expected to be able to diagnose and resolve technical issues quickly and efficiently. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot hardware and software issues
• Ability to provide technical support to end users
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience working in a technical support role
• Knowledge of Windows and Mac operating systems
• Knowledge of network systems and protocols
• Excellent customer service skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of Windows and Mac operating systems
• Knowledge of troubleshooting hardware and software issues
• Knowledge of customer service principles
Job Experience
• Previous experience working in a technical support role
• Experience with setting up and configuring computers
• Experience with providing technical support to end users
• Experience with maintaining IT systems
Job Responsibilities
• Troubleshoot hardware and software issues
• Set up and configure computers
• Provide technical support to end users
• Maintain IT systems
• Monitor system performance
• Respond to user inquiries
• Update system documentation
• Assist with network and system issues
• Ensure compliance with security policies