It Desk Help Technician Jobs in District of Columbia , Employment

Are you looking for a challenging and rewarding role as an IT Desk Help Technician? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their IT needs. If you have a passion for technology and a desire to help others, this is the job for you!

Overview IT Desk Help Technician is responsible for providing technical support to end users in an organization. This includes troubleshooting hardware and software issues, setting up and configuring computers, and providing assistance with network and system issues. The IT Desk Help Technician is also responsible for maintaining the organization’s IT systems and ensuring that they are running smoothly. Detailed Job Description The IT Desk Help Technician is responsible for providing technical support to end users in an organization. This includes troubleshooting hardware and software issues, setting up and configuring computers, and providing assistance with network and system issues. The IT Desk Help Technician is also responsible for maintaining the organization’s IT systems and ensuring that they are running smoothly. The IT Desk Help Technician is expected to be able to diagnose and resolve technical issues quickly and efficiently. Job Skills Required

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Ability to troubleshoot hardware and software issues

• Ability to provide technical support to end users

• Excellent customer service skills

• Ability to work independently and as part of a team

• Ability to work under pressure and meet deadlines

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• A+ certification or equivalent

• Experience working in a technical support role

• Knowledge of Windows and Mac operating systems

• Knowledge of network systems and protocols

• Excellent customer service skills

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of Windows and Mac operating systems

• Knowledge of troubleshooting hardware and software issues

• Knowledge of customer service principles

Job Experience

• Previous experience working in a technical support role

• Experience with setting up and configuring computers

• Experience with providing technical support to end users

• Experience with maintaining IT systems

Job Responsibilities

• Troubleshoot hardware and software issues

• Set up and configure computers

• Provide technical support to end users

• Maintain IT systems

• Monitor system performance

• Respond to user inquiries

• Update system documentation

• Assist with network and system issues

• Ensure compliance with security policies

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