Customer Training And Enablement Manager Jobs

Oversee SXM Media’s set of content management + discovery tools, in particular, capabilities roadmap, administration, measurement, and reporting

Excellent team management skills, with the ability to motivate and inspire cross-functional teams

Facilitate effective communication between stakeholders, project team members, developers, and management

Drive 3rd party Content Management System (CMS) vendor evaluation process, comms, PO and contract workflows, etc.

Solid understanding of project management methodologies, tools, and best practices

Plan, manage and conduct usability testing of new and existing system features

You have strong project management skills and experience working with multiple customers concurrently

Leverage strong project management skills to develop and manage multiple concurrent, time-bound customer engagements

Help develop and manage a library of customer enablement resources and tactics to help accelerate adoption and scale impact

You have excellent written and verbal communication and presentation skills

Have experience using or working with Figma or strong product savvy and the ability to quickly develop proficiency

Conduct discovery meetings to understand business objectives, core processes and workflows, and customer needs to provide ideal solutions and standard processes

If needed, leads the research and selection process for an LMS or Training Content management system

Certification or knowledge in teaching or coaching

Develops and maintains a LeanDNA Certification program, in coordination with Customer Success, Product, and Marketing teams

Participates in customer education webinars, in conjunction with the Product and Marketing teams

Excellent verbal and written communication skills

Knowledge of video software and building video content is strongly desired

Outstanding organization and project management skills with the ability to manage the delivery of high-quality, on-time programs in a dynamic environment.

Develop and deliver remote training using appropriate educational technology.

Initiate interactions with other departments including product management, marketing, and field sales/service staff to acquire information and validate content.

Collaborate with other managers to organize, manage, and lead hands-on, regional training events, with an emphasis on facilitation over presentation.

Manage the delivery of interactive and engaging virtual events that enable sales specialists to be more effective in their jobs.

Craft and deliver continued education plans for an external and variable sales force.

Experience with Project Management Systems is desired.

Experience with Adobe Experience Manager platform (AEM) is preferred.

Bachelor's degree in Business, Operations, or a related field OR 2 years of experience in administration, operations, or a related area.

Excellent communication skills, both verbal and written.

Previous experience working on a company's internal intranet is a plus.

Proficiency in Microsoft Office Suite.

Develop and maintain internal change management plans for new product and service releases

Background in communications, program management, training or OCM

Work closely with stakeholders and product managers to ensure content translation across a variety of personas.

Help to create consistency, repeatability, accuracy, and an exceptional customer experience across all products

Ability to work with multiple stakeholders, drive multiple projects at once and manage completing priorities

Experience creating training videos and demos

Extensive knowledge of the airline industry with experience in commercial roles

Bachelor's degree or equivalent experience/training

5 years related work experience

Capacity to manage multiple projects, work under pressure, and meet deadlines in compressed timeframes

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

This job is part of the Sales Team within the Commercial Organization

Support program management and the development of proposals, requirements analysis, technical bulletins, and application notes.

Management and understanding of departmental functions

In depth knowledge of the product, both technically and practically.

Regularly interact with Defense and Commercial clients and be able to efficiently schedule and manage training plans and logistics.

Manages resource decision-making and planning.

Manages a departmental sub-function within a broader department function.

Other duties as assigned by your manager

Experience in customer training, customer success and/or support

Customer facing training experience in virtual settings

Outstanding presentation and engagement skills

Experience in eLearning course design and video capturing/editing are seen as plusses

Contribute to the creation and improvement of customer training assets.