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Customer Support Hero Jobs in Arkansas

Customer Support Jobs
By InComm Payments At United States
Define and manage support processes for healthcare & benefits accounts for activities such as
Manage coverage of customer support hours per service level requirements.
Define escalation procedures, including work with product and engineering teams to troubleshoot problems; manage ticket backlog
5+ years experience of customer support, preferably in the financial or health insurance services industry
Experience managing platforms such as Zendesk or Salesforce Service Cloud.
Assist in evaluating emerging support channels and technology.
Customer Support Jobs
By MHP – A Porsche Company At United States
Proven experience in help desk support or other customer support role
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Serve as the first point of contact for customers seeking assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Director, Customer Support Jobs
By Stride At United States
benefits and perks Stride offers
Meet your new teammates, learn what they do and what makes Stride a special place to work
Learn about our core values, mission, vision, and company goals
Meet the executive team and leaders across the organization, and being building strong relationships with them
Understand current support goals and priorities, KPIs, and roadmaps for the support team
Dive into our support tools, process flows and data, taking stock of current practices and infrastructure
Customer Support Researcher Jobs
By LexisNexis At United States
· Applying established standards to the order management process to effectively meet departmental objectives
Do you enjoying answering and researching legal queries?
Are you a customer-centric and data-driven individual?
Join us in shaping a more just world.
· Conducting research and providing information obtained by using internal and external resources
· Managing the life cycle of Expert Witness Search requests

Are you a customer service superstar? Do you have a passion for helping people? We are looking for a Customer Support Hero to join our team and provide exceptional service to our customers! If you have a knack for problem-solving and a desire to make a difference, this is the perfect job for you!

Overview Customer Support Hero is a customer service role that involves providing technical support to customers. The role involves responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. The Customer Support Hero must be able to provide excellent customer service and be knowledgeable about the products and services they are supporting. Detailed Job Description The Customer Support Hero is responsible for providing technical support to customers. This includes responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. The Customer Support Hero must be able to provide excellent customer service and be knowledgeable about the products and services they are supporting. The Customer Support Hero must be able to communicate effectively with customers and provide timely and accurate solutions to customer inquiries. Job Skills Required
• Excellent customer service skills
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to troubleshoot technical issues
• Excellent communication skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Experience troubleshooting technical issues
• Experience working in a fast-paced environment
Job Responsibilities
• Respond to customer inquiries in a timely and accurate manner
• Troubleshoot technical issues and provide solutions to customer problems
• Provide excellent customer service
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Monitor customer feedback and provide feedback to management