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Customer Support Associate Jobs in Massachusetts

Associate Customer Support Engineer
By 1upHealth, Inc. At Boston, MA, United States
Work with Management and other Customer Support Engineers
1-2 years experience in a Customer Service or Support role
Strong communication and organizational skills
Working knowledge of databases and ability to write queries in SQL
Worked independently, managed multiple tasks and sensitive data
Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
Customer Support Associate Jobs
By Dobility, Inc. At Cambridge, MA, United States
Fully remote / work from home
fully remote / work from home
0-1 years of work experience
Strong analytical skills is a plus
Experience with training is a plus
Knowledge of the field research and international development spaces

Are you looking for a job that will allow you to help customers and make a difference in their lives? We are looking for a Customer Support Associate to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is Customer Support Associate Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Customer Support Associate Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Support Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of call center telephony and technology

What is Customer Support Associate Experience?

• Previous experience in customer service or related field
• Experience in a call center environment
• Experience using customer service software, databases, and tools

What is Customer Support Associate Responsibilities?

• Respond to customer inquiries via phone, email, chat, or other channels
• Provide accurate information about products and services
• Troubleshoot customer service issues
• Resolve customer complaints in a timely manner
• Document customer interactions in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics and suggest improvements