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Customer Support Associate Jobs in Minnesota

Customer Support Associate Jobs
By Becker Furniture At Becker, MN, United States
Excellent oral and written communication skills and demonstrate a high level of professionalism and courtesy in person and on the phone.
Some experience with answering phones helpful, but not required.
Knowledge of Microsoft Office products (Excel, Word, Outlook) and office equipment. (copy machine/fax/scanner)
Strong organizational skills, accuracy, and able to handle detail-oriented work.
Must be ready, willing, and able to work day, evening, weekends and holidays.
Ability to work well individually and with a group.
Customer Support Associate Jobs
By Pearson At Minneapolis, MN, United States
Continuous learner, enjoys staying updated with product updates, industry trends, and customer support best practices to enhance your skills and knowledge.
Proven experience in a customer support or similar role is advantageous.
Excellent written and verbal communication skills.
Strong problem-solving and analytical abilities.
Product Knowledge: Develop a deep understanding of our products and services to accurately address customer queries and assist with product-related issues.
Experience managing a customer support queue.

Are you looking for a job that will allow you to help customers and make a difference in their lives? We are looking for a Customer Support Associate to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is Customer Support Associate Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Customer Support Associate Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Support Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of call center telephony and technology

What is Customer Support Associate Experience?

• Previous experience in customer service or related field
• Experience in a call center environment
• Experience using customer service software, databases, and tools

What is Customer Support Associate Responsibilities?

• Respond to customer inquiries via phone, email, chat, or other channels
• Provide accurate information about products and services
• Troubleshoot customer service issues
• Resolve customer complaints in a timely manner
• Document customer interactions in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics and suggest improvements