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Customer Success Director Jobs in Washington, Arkansas

Director Of Customer Success And Operations
By Amico Lane At Washington DC-Baltimore Area, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Senior Director Of Customer Success
By LeadSimple At United States
Strong skills in verbal and written communications, strategic planning, and project management
Inbound & Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.
Minimum 3 years of experience working as a Customer Success Manager, leading a customer success team with proven performance
Proven success in performance management for mid- large team sizes
Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.
Experience with Customer Success builds or rebuilds
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Director, Customer Success, Strategic
By Procore Technologies At United States
8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities
Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
Experience forecasting and executing renewals and expansions targets
Pre and post-sales experience is essential
Excellent communication and presentation skills
Director Of Customer Success Management
By Pipedrive At United States
Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management
Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)
Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience
Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team
Strong listening skills and openness to feedback from your team members and other departments
Represent the customer’s voice throughout the organization advocating for customer-centric decision making
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Director, Customer Success Job Architecture
By Salesforce At United States
Develop and lead a unified strategy and framework for personas, skills,
Proven experience in strategy, planning, business operations, and/ or
Expert presentation skills with the ability to deliver high-quality
Exceptional problem-solving skills: demonstrated ability to bring
Strong communication skills and a collaborative approach with a
More details about our company benefits can be found at the following link:
Director, Customer Success - Donor Gamete Services
By CooperSurgical At United States
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Manage a team of customer success managers, providing guidance, support, and ongoing professional development.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Director-Customer Success Jobs
By Innovaccer At United States
Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction.
Manage the overall budget and adherence to schedule.
Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets.
Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
Experience in leading delivery/engineering teams in a technology company is a strong plus
Industry-Focused Certifications: Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications.
Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical
By Tredence Inc. At United States
Strong interpersonal and team management skills.
At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.
At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.
Proven business development skills, seeking out and closing business opportunities and growing existing relationships.
At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.
Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.
Global Director, Customer Success
By Elixir Technologies At United States
Manage escalations from your direct reports and follow a methodical escalation process to appropriate leadership
Maintain the team’s technical excellence and high-quality communication and service skills, and identify opportunities for continuous improvement
Familiarity and comfort with a remote and/or hybrid working model
Drive value for global customers by identifying business goals and building strategic roadmaps as a trusted advisor
Drive adoption of the Elixir platform in existing accounts
Drive revenue, retention, up/cross-sell, and acquisition targets under the direction of the Global Vice President of Sales (GVPS)
Senior Director, Customer Success
By Applied Systems At United States
7+ years of experience leading teams in customer-facing capacity (e.g. Account Management, Client Success, Sales)
Hire, mentor and direct our customer's post-sales team of Customer Success Managers (CSM’s) and Director of Customer Success
Partner with sales leaders and account executives and offer account insight to build pipeline volume and accelerate expansion velocity
Can work remotely or from an Applied Systems office
Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. SaaS experience is essential
Hands-on experience using success tools (e.g., Salesforce, HubSpot)
Senior Director, Customer Success Operations
By Spring Health At United States
Works closely with the VP of CS, Sales and Finance leadership in preparing Board level and Executive management presentations.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Manage customer specific reporting needs directly with the Data Science team to stay aligned on priorities and reporting requirements.
Bachelor's degree in business, management, or a related field (MBA preferred).
Own the ongoing reporting cadence needed to manage the Customer Success upsell and renewal forecast on a regular basis.
Manage the customer success tools and platforms that enable effective and accurate tracking, reporting, and analysis of customer success metrics.
Director Of Customer Success (Remote, Higher Education, Saas)
By BlackBeltHelp At United States
Recruit experienced leaders for each functional role
Align with Finance around measurement and forecasting
10+ years experience in leading customer-facing organizations
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Excellent communication and presentation skills
Director, Customer Success Jobs
By Feedonomics At United States
10+ years experience leading customer success or account management teams in a global, 24x7 environment
Experience with management of email, phone, ticket, and chat queues
4+ years of experience as a people manager or in a team lead role
Strong behavioral coaching style with emphasis on time management, personal accountability, and objective-based career growth
Superior knowledge of the commerce ecosystem and enterprise merchant and agency use cases to manage global omnichannel commerce programs
Provide mentoring and coaching to Managers on the team
Senior Director, Customer Success-Microsoft
By SPS Commerce At United States
Someone with 10+ years of management experience
Retail supply chain or business management experience with an ERP or EDI background
Work closely with Sales, Product Management, Customer Support and Technology teams
Bachelor’s degree and 15+ years relevant industry experience, or an equivalent combination of education and relevant work experience
Manage through managers and senior level individual contributors
Execute organization and team strategic initiative to improve experiences through people, process, and technology
Customer Success Director Jobs
By Lucidworks At United States
Excellent relationship building and relationship management skills,
Strong analytical skills, efficient time management skills, strong ability to prioritize customer and internal needs
Minimum Education- Bachelor's Degree Communications/Marketing or equivalent experiences
Own and manage customers’ relationships with Lucidworks, encompassing cross-functional touch-points and ensuring internal resources are appropriately deployed for high-impact, value-add activities.
Analyze customer data and improve customer experience.
Manage and resolve customer requests and complaints.
Director - Customer Success - Vault
By Veeva Systems At United States
Lead and manage the customer success team, including hiring, training, and development
10+ years of experience in customer success, sales, or a related field
5+ years of experience with enterprise software.
Strong leadership and interpersonal skills
Excellent communication skills; written, verbal, and formal presentation
Strong analytical and problem-solving skills
Senior Director Of Customer Success - Commercial Enterprise
By Sayari | Commercial Risk Intelligence At United States
7 + years in a sales or account management role at a B2B SaaS company
2+ years in a people management role at SaaS company preferred
Strong organizational skills and ability to manage complex projects with tight deadlines
Experience in Risk & Compliance preferred, but not required
Strong written and verbal communication skills
Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
Director Of Customer Success
By frenter At United States
Frenter is a Cloud based all-in-one SaaS and HaaS automated asset management tool for construction equipment businesses.
Act as liaison with finance and other key stakeholders to drive investment decisions
Standardize Customer Success Manager (CSM) onboarding and training on new features/functionality.
You have 3+ years of experience in a Support Leadership, Consulting, Coaching, teaching, technical or Operations role
You have 3+ years of experience in construction, equipment rental, heavy equipment or construction technology industry.
You have superb communication and problem-solving skills

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics