Customer Onboarding Manager Jobs

SVT Robotics enables companies to integrate and deploy industrial robotics without the need for custom code. That’s a game changer in the world of robotics! It means we’ve cracked the code for our clients to rapidly deploy automation technology, transform their businesses, and adapt to an ever-changing market. Our one-of-a-kind SOFTBOT® Platform and talented team of builders makes it possible.

Headquartered in Norfolk, Virginia, SVT scours the country for best-in-class talent to add to our team of innovators, software experts, and robotics industry leaders committed to serving companies across the U.S. and Europe. Our employees show up every day ready to innovate and create with one goal in mind: success for our customers.

As demand for our platform continues to increase, so does SVT’s demand for high performers to help chart the course towards rapid growth and expansion. If you’re ready to revolutionize the future of industrial robotics and possess an entrepreneurial spirit and zeal for achieving results, we’d like to hear from you!

About the Role: Customer Onboarding Manager

They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions. Our Onboarding Team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining SVT.

• Assist paying clients to quickly setup and launch their accounts. The position acts as the success manager for clients that have transitioned from Sales, ensuring that each milestone to reach account launch is completed on time and effectively
• Track critical client account and business information is captured and documented to ensure a smooth transition to success
• Work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase. The OM will be responsible for following the onboarding process and escalating any issues to their Team Leads.
• Work hand in hand with Onboarding Solution Architects to ensure the technical implementation is designed, delivered, integrated, tested, and validated in a successful, expeditious manner
• Responsible for a portfolio of new accounts including launching, following defined onboarding process, and ensuring metrics are accurate.
• Champion improved onboarding and activation tools such as improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc.
• Track activity and update client records
• Own the client relationship during onboarding, answering client questions, taking any requested phone calls and leading any specialized trainings.
• Launch client by billing start date and until they reach the point of first value
• Ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration

Required skills/qualifications:

• Ability to work within a team
• Experience in industrial automation and/or supply chain automation or previous experience working with an integrator
• Obsession with Customer satisfaction
• Proven experience executing in a fast-paced work environment, effectively switching gears between dealing with several clients via different communication
• Excellent communication, interpersonal and influencing skills
• Ability to analyze and think quickly and to resolve conflict
• Self-motivation and ability to stay focused in the middle of distraction
• 5+ years of project management experience
• Ability to adapt to a changing environment

You get bonus points for having:

• Start-up experience
• PMP
• Degree in Industrial Automation or Supply Chain Management

About us

• Flexible parental leave
• Fun, innovative team and remote-friendly culture
• Health benefits, including medical, dental, and vision
• Competitive salary and compensation structure
• Unlimited, flexible PTO and generous holiday schedule
• 401k savings plan

Are you with us?

We’re ready to meet you if you wake up every day eager to get your hands dirty in a high-growth start-up atmosphere.

SVT Robotics is an equal opportunity employer, and we value diversity on all our teams. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our team is built on a culture of curiosity and innovation that serves as the foundation of our product. Here, you can and will create something awesome. Come join our growing team!

For more information about us, please visit https://www.svtrobotics.com/