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Customer Service Team Manager Jobs in Iowa

Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Caps Customer Service Manager
By B. Braun Medical Inc. At , Allentown, 18106, Pa
Manages the customer service activities for the organization to ensure high level of customer service experience for CAPS’ clients.
Provides reporting and data to management as required.
Responsible for personnel actions including hiring, performance management, termination.
Manages a team of customer service representatives and provides coaching, and guidance.
Judgement is required in resolving complex problems based on experience.
04-06 years related experience required.
General Manager - Customer Service
By Enmarket At George, IA, United States
Maintain great working attitude toward customers, responsibilities, and peers
Problem solve inventory problems and manage orders
Understand daily Point of Sale responsibilities
Manage scheduling and payroll to meet store goals
Create and maintain a stable work environment and consistency in service offerings.
Greet customers with energy and enthusiasm
Customer Service Team Coach (Remote)
By NRG At , Princeton, 08540, Nj
Strong management and leadership skills
Conduct ongoing performance management for team members
Ensure the ongoing satisfaction of customers by providing feedback to Customer Service management to help shape future processes and support strategies
Assist Continuous Improvement and Training Team with audits of Knowledge Base content and Training Materials
Remote Work environment with possible office visits needed
Able to convey knowledge of products and strategies to team-members and stakeholders
Customer Service Manager Jobs
By Nidec Motor Corporation At , Coral Springs, Fl
Provide factual, relevant and thoughtful input to management to help improve all aspects of the Customer Service department.
Perform other duties as assigned or required by management.
Manage and drive the daily workload of internal/external requests and projects to completion.
Work collaboratively with other departments to manage and resolve customer issues.
Maintain a proficient working knowledge of the company’s business systems, tools and resources.
Prior experience with an ERP system required
Customer Service Manager Jobs
By The Travelers Companies, Inc. At , Knoxville, 37932, Tn $71,600 - $118,100 a year
2 years of management experience preferred.
Advanced performance management and problem solving skills.
Demonstrates solid performance management skills.
Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring.
Monitors operations to ensure compliance with governmental requirements external environment and competitive landscape.
3 years experience in an insurance, operations, or call center environment preferred.

Are you a customer service professional looking to take your career to the next level? We are looking for a Customer Service Team Manager to lead our team to success! As the Customer Service Team Manager, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for training and motivating your team to provide excellent customer service. If you have a passion for customer service and are looking for an exciting challenge, this is the job for you!

Overview:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures.

Detailed Job Description:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to team members. Additionally, the Customer Service Team Manager is responsible for resolving customer complaints and inquiries, and ensuring customer service standards are met.

What is Customer Service Team Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and manage a team
• Problem-solving and decision-making skills
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Excellent organizational and time management skills

What is Customer Service Team Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of team management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Customer Service Team Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting

What is Customer Service Team Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of team management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service performance
• Experience in providing feedback and coaching to team members
• Experience in resolving customer complaints and inquiries

What is Customer Service Team Manager Job Responsibilities?

• Lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Provide feedback and coaching to team members
• Resolve customer complaints and inquiries
• Ensure customer service standards are met
• Maintain customer service metrics and reporting