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Customer Service Team Lead Jobs in Texas

Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Customer Service Team Manager
By SupportNinja At Dallas-Fort Worth Metroplex, United States
Supervisory / management experience in a Call Center/BPO Setting
Experience in budget, forecasts and expense management desired
Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
2+ years related experience and/or training; or equivalent combination of education and experience
What are the required qualifications for a Customer Service Team Manager?
Records and maintains the team’s individual and overall performance for reporting purposes based on their manager’s advice
Customer Service Team Lead
By AppleOne Employment Services At Dallas-Fort Worth Metroplex, United States
▪ Report customer service team progress to management.
▪ Computer literate to include Word, Access, and intermediate skills on Excel
▪ Proven experience reading and understanding technical manuals
▪ Must have excellent phone and written communication skills
▪ 4 years directly related experience in Customer Service
▪ Knowledge of CSI and ACT a plus
Provider Customer Service Team Lead - National Remote
By UnitedHealth Group At , Dallas, 75202, Tx $18.80 - $36.78 an hour
Maintains proficiency in all technical applications (technical skills and system knowledge)
Assists supervisor in monitoring employee and team performance by reviewing operational metrics and listening to and observing call management techniques.
2+ years of experience in an advocate role, with Buffalo care intake experience
Previous experience mentoring and/or training others
Experience with personal computer and Windows PC applications Microsoft Excel
Experience with personal computer and Windows PC applications Microsoft Word
Service Team Lead Jobs
By The Coca-Cola Company At , Atlanta, 30313, Ga
Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma
Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix
Integrates with the Central Ops Manager for a seamless approach to the ops function.
Depth of experience in operations delivery
An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams
Good knowledge of B2B business environment.
Customer Service Team Lead
By SunSource At Houston, TX, United States
Knowledge of industrial/hydraulic hose and gasket industry preferred
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Works with account managers to keep account activities up to date
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system

Are you a natural leader with excellent customer service skills? We are looking for an experienced Customer Service Team Lead to join our team and help us provide outstanding customer service to our clients. As the Team Lead, you will be responsible for managing and motivating a team of customer service representatives, ensuring that all customer inquiries are handled efficiently and professionally. If you have the drive and passion to lead a team to success, this is the perfect job for you!

Overview:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies.

Detailed Job Description:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies. The Customer Service Team Lead is also responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and ensuring customer service policies and procedures are followed.

What is Customer Service Team Lead Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and trends
• Ability to develop and implement customer service strategies

What is Customer Service Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

What is Customer Service Team Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service data and trends
• Knowledge of customer service strategies

What is Customer Service Team Lead Job Experience?

• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer service performance

What is Customer Service Team Lead Job Responsibilities?

• Lead and manage a team of customer service representatives
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Resolve customer complaints in an efficient and effective manner
• Provide guidance and support to customer service representatives
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide feedback