Register
Recruit Create CV

Customer Service Team Lead Jobs in California

Customer Service Team Lead
By PayZen At San Francisco, CA, United States
2+ years in customer service leadership role and team management skills
Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures
Identify areas for service improvement and implement strategies to enhance the overall customer experience
Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries
Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps
5+ years of previous experience in a customer service role or similar position
Customer Service Team Lead
By REVOLVE At Cerritos, CA, United States
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Experience with Microsoft word and excel
• 2+ years in customer service, help desk or call center experience in a retail environment

Are you a natural leader with excellent customer service skills? We are looking for an experienced Customer Service Team Lead to join our team and help us provide outstanding customer service to our clients. As the Team Lead, you will be responsible for managing and motivating a team of customer service representatives, ensuring that all customer inquiries are handled efficiently and professionally. If you have the drive and passion to lead a team to success, this is the perfect job for you!

Overview:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies.

Detailed Job Description:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies. The Customer Service Team Lead is also responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and ensuring customer service policies and procedures are followed.

What is Customer Service Team Lead Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and trends
• Ability to develop and implement customer service strategies

What is Customer Service Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

What is Customer Service Team Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service data and trends
• Knowledge of customer service strategies

What is Customer Service Team Lead Job Experience?

• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer service performance

What is Customer Service Team Lead Job Responsibilities?

• Lead and manage a team of customer service representatives
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Resolve customer complaints in an efficient and effective manner
• Provide guidance and support to customer service representatives
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide feedback