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Customer Service Team Lead Jobs in Georgia

Team Manager, Customer Service
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Experience in a Labor/Management partnership or similar environment strongly preferred.
High School Diploma or General Education Development (GED) required.
Experience in administration requiring extensive complex problem solving is preferred.
Experience using mainframe or personal computer database, word processing, and statistical analysis software packages preferred.
Customer Service Team Lead
By Humans Doing At Atlanta, GA, United States
1-2 years experience as Team Lead/Manager in a call center.
Prepare, compile, and sort documents for mail received
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Scan and upload documents with communication in debt counseling and or Bankruptcy
Customer Service Lead Jobs
By Water Utility Management At Savannah, GA, United States
Manage day to day tasks of current CSR team
Experience as a Customer Service Specialist or similar CSR role
Assist in training new and current Customer Service Representatives
Monitor key aspects such as new applications, work orders, email inboxes and complex customer requests
Supports billing and field processes
Internal applicants should be in good standing with no recent corrective action

Are you a natural leader with excellent customer service skills? We are looking for an experienced Customer Service Team Lead to join our team and help us provide outstanding customer service to our clients. As the Team Lead, you will be responsible for managing and motivating a team of customer service representatives, ensuring that all customer inquiries are handled efficiently and professionally. If you have the drive and passion to lead a team to success, this is the perfect job for you!

Overview:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies.

Detailed Job Description:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies. The Customer Service Team Lead is also responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and ensuring customer service policies and procedures are followed.

What is Customer Service Team Lead Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and trends
• Ability to develop and implement customer service strategies

What is Customer Service Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

What is Customer Service Team Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service data and trends
• Knowledge of customer service strategies

What is Customer Service Team Lead Job Experience?

• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer service performance

What is Customer Service Team Lead Job Responsibilities?

• Lead and manage a team of customer service representatives
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Resolve customer complaints in an efficient and effective manner
• Provide guidance and support to customer service representatives
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide feedback