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Customer Service Supervisor Retail Jobs in Texas

Customer Service Supervisor Jobs
By Serenity Healthcare At Fort Worth, TX, United States
Manage metrics, performance criteria, policies, and procedures.
1-3 years of supervisory experience.
Experience working in high volume customer service or call center environment.
Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
Ability to use and interpret data to monitor complex processes.
Provide coaching, feedback, and performance reviews.
Customer Service Quality Supervisor - 90362182 - Boston
By Amtrak At , Boston, 02110, Ma $7,250 a month
Prefer extensive supervisory experience and knowledge of the Amtrak system, policies, procedures, and service standards for on- board employees
Provides direction to ensure compliance of all personnel with corporate policies & procedures relative to customer experience
Testing consistent with service requirements and other items of regulatory compliance
Effectively contributes to a safe and secure work environment for employees and travel experience for customers
Experience in revenue and accounting procedures, including the ability to evaluate and to perform audits
Experience in TDRS, CSPMI, Exodin machines, Point of Sale (POS)
Retail Customer Service Associate
By FedEx Ground At Fort Worth, TX, United States
Looks for opportunities to improve knowledge and skills within the retail Store
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
Customer Service Supervisor (Plan Advisor Supervisor) - National Remote
By UnitedHealth Group At Dallas, TX, United States
Experience with Microsoft Excel (edit and/or create spreadsheets/docs, data entry, sort, and filter)
Develops staff by providing information, educational opportunities and growth opportunities
Identifies and develops the skill sets of individual staff members for further advancement
High School Diploma / GED (or higher) OR equivalent experience
2+ years of inbound/outbound customer service experience, preferably healthcare but any service industry
2+ years of CPS experience within UMR, or, Navigator system
Supervisor - Field Customer Service
By NY STATE ELECTRIC & GAS C At , Vestal, Ny
Knowledge of and experience with scheduling and routing software
Prior customer service experience required
Prior supervisory experience is preferred
Knowledge of and proficiency with SAP-CCS and Microsoft Office Suite
Good verbal and written communication skills.
Strong customer service and leadership skills.

Are you looking for a challenging and rewarding role in customer service? We are looking for an experienced Customer Service Supervisor to join our team and lead our customer service team to success. You will be responsible for ensuring customer satisfaction, resolving customer issues, and providing exceptional customer service. If you have a passion for customer service and a drive to exceed expectations, this is the perfect job for you!

What is Customer Service Supervisor Retail Skill Requirements?

• Excellent customer service skills
• Ability to lead and motivate a team
• Excellent communication and interpersonal skills
• Ability to handle difficult customer situations
• Ability to multitask and prioritize tasks
• Knowledge of retail operations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative and clerical procedures

What is Customer Service Supervisor Retail Qualifications?

• High school diploma or equivalent
• Previous experience in a supervisory role
• Previous experience in a customer service role
• Relevant certifications or qualifications

What is Customer Service Supervisor Retail Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of retail operations
• Knowledge of relevant computer applications
• Knowledge of administrative and clerical procedures

What is Customer Service Supervisor Retail Experience?

• Previous experience in a supervisory role
• Previous experience in a customer service role
• Experience in resolving customer complaints

What is Customer Service Supervisor Retail Responsibilities?

• Supervise customer service staff and ensure high levels of customer service
• Handle customer complaints and inquiries
• Monitor customer service staff performance and provide feedback
• Develop customer service policies and procedures
• Train customer service staff on customer service principles and practices
• Monitor customer service staff adherence to customer service policies and procedures
• Ensure customer service staff are