Customer Service Specialist Part Time

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here are a few reasons why: A FUN, stable work environment, with no lay-offs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.
Pay Range: $17.15 - 23.58 hourly
: Your Piece of the Puzzle
Do you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!
Job Duties: A Day in the Life
Assist: Provide world-class customer service

• Create positive experiences and build relationships to enhance customer loyalty.
• Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.
• Resolve situations for customers in a prompt, accurate, and friendly manner.
• Follow up with customer concerns, issues, needs in a timely manner.

Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.

• Research and review customer accounts.
• Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.

Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.

• Complete training and be eager to continue to learn new things
• Expect to be a kind, helpful, and courteous Team Player
• Be Your Best & Represent NFM at the Highest Level:
• Responsible for maintaining a clean and organized workstation

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?

• Ability to work a minimum of one weekend shift, evenings, and/or early morning hours based on business needs
• Knowledge of Microsoft office applications
• 1-3 years of customer service experience a plus
• English/Spanish bilingual speakers preferred
• Pre-employment screening includes, but isn't limited to, criminal background check
• High School Diploma or GED preferred

Benefits: What’s in It for You?

• Competitive pay Paid holiday and paid time off
• Tuition reimbursement
• 401(k) with company matching
• Paid training
• As a part-time member of our NFM Family, you will enjoy:
• Employee assistance program
• Career development and advancement opportunities
• Staff discount on merchandise (Collectively, NFM staff has saved almost $2 million on purchases in the last 12 months)

Nebraska Furniture Mart is an Equal Opportunity Employer