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Customer Service Representative 1st Shift Jobs in Kansas

Preferred Card Fraud Service; 1St Shift; Starts 10/16/23
By Bank of America At , Newark, 19711
Has 1+ years of customer/client service experience, including experience handling difficult client situations.
1+ years of experience in the banking/financial industry.
2+ years of experience working in a client service capacity.
Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis

Are you looking for a rewarding customer service role with a growing company? Join our team as a Customer Service Representative and help us provide exceptional service to our customers! We offer a 1st shift schedule with competitive pay and benefits. Apply now and start your journey with us!

What is Customer Service Representative 1st Shift Skill Requirements?

• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks
• Strong customer service skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Customer Service Representative 1st Shift Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite

What is Customer Service Representative 1st Shift Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is Customer Service Representative 1st Shift Experience?

• Previous customer service experience
• Experience working in a fast-paced environment
• Experience using customer service software, databases, and tools

What is Customer Service Representative 1st Shift Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Troubleshoot customer service issues
• Process orders, forms, and applications
• Follow up with customers to ensure satisfaction
• Resolve customer complaints and escalate issues to management as needed