Customer Service Remote Specialist Jobs in Iowa

• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• Ability to work both independently and collaboratively with peers, across teams, and with management.

Minimum of 1-3 years of experience in an Information Technology / help desk role:

• Knowledge of IT Security concepts.

• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Answering customer’s inquiries to learn about and address their needs, complaints, or other issues with products or services.

Utilizing software, databases, scripts, and tools appropriately.

Adhering to all company policies and procedures

All other duties as assigned

Provides support to customers to assist them in obtaining the best resolution to their concern or product needs

Handle high Inbound and Outbound call volume and provide an exceptional customer service experience

Research, investigate, and respond to all device issues and complaints in a timely, efficient, and knowledgeable manner

Properly educate clients on the functionality and capabilities of their device and encourage testing the device on a regular basis.

1-2 years of related professional experience required.

Excellent oral and written communication skills

Answer device specific questions and refer calls and issues to appropriate departments or service representatives