Customer Service Remote Specialist Jobs in Maryland

8:00 am to 4:30 pm Eastern time, 5 days per week (must be willing to work weekends)

On-call 3-4 times per year

Rotate 3 working Holidays per year

Investigate and resolve hospital shipment problems.

Health Spending Accounts & Flexible Spending Accounts

Disability and Insurance: Short + Long Term

We are excited to offer you the following benefits with your employment:

Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their customer needs.

Ad hoc meetings with customers and Key Account Managers to ensure deadlines are met

Contribute and collaborate with team to ensure that KPIs and customer satisfaction requirements are met.

Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.

Have meetings with Key Account Managers and Sales support to ensure customer expectations are met.