Customer Service 2Nd And Overnight Shift Jobs in Texas

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Knowledge of what an escalation processes is and reasons

3 - 5 years of experience in a warehouse environment required

Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages

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The salary offered will follow Caritas of Austin salary guideline based on candidate’s education and experience.

Assists Manager in contacting vendors and escorting them to the appropriate area of the building.

Reports To: Espero Rutland Program Manager

Essential Duties & Responsibilities (inclusive but not exhaustive):

Minimum of 2 years of professional related experience.

Good communication and interpersonal skills

High school diploma or GED required. Minimum two years of related experience.

Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.

Troubleshoot access issues using approved methods and determine if an issue and provide prompt resolution.

Assist Technicians over the phone while at the site working on building issues.

Build, edit, disable, or delete access records following processes and procedures

Ability to understand and carry out general instructions and problem solve in standard situations.

Performing hard floor care: dusting and damp mopping.

Performing carpet and furniture care: vacuuming, spot removal, shampooing.

Collecting and disposing of trash, soiled linen and recyclable materials. Replacing receptacle liners and recycling collection totes.

Cleaning horizontal and vertical surfaces: dusting, damp wiping, spot cleaning of vents, light fixtures, window ledges, door surfaces, etc.

Cleaning restrooms, cleaning fixtures and replenishing restroom supplies.

Changing curtains, draperies, blinds, and shades as assigned.