Customer Service And Logistics Supervisor Jobs in Utah

In-field experience in the job duties described may be considered as equivalent substitute for educational requirements.

Required Education and/or Work Experience

Preferred Education and/or Work Experience

Performs all other related duties as instructed by supervisor/manager.

Good working knowledge of applicable Federal, State and Country regulations and Company policies and procedures impacting this activity.

Working experience in a Union environment.

Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development

Knowledge of military benefits, resources, and services.

Monitor CSR work performance and production and manage service quality through daily observations

Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.

Previous military experience (including military spouses, family and/or as a service provided

Education: High School Diploma or equivalent

Demonstrated leadership, supervisory experience, motivation, and service management skills

Perform lead job duties safely and efficiently

Work with the Customer Service Manager to resolve customer escalations

Observe team efficiency and quality, and communicate with the Customer Service Manager

Support the Customer Service Manager with fleet maintenance, including coordinating repairs and service vehicle inventories

Knowledge of window and door industry is a plus

Work alongside managers, other departments and peers to improve processes to better our customer experience.

Perform other duties as required and assigned by your Manager and upper management

Drive culture, planning and execution of change management

Perform other duties as required and assigned by manager and upper management.

At least 1 year of Customer Service experience in a call center.

One year of supervisory experience.