Customer Service And Logistics Supervisor Jobs in Arkansas

Requirements (Knowledge, Skills & Abilities):

Other duties and reports as assigned by management.

Coordinate special transportation requirements including studio returns.

Communicate with internal departments, customers, carriers, and agents to ensure an exceptional customer experience.

Prior logistics experience is preferred.

Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred.

Supports the SIOP team in anything related to the demand planning, logistics, stock management.

Education Preferred BBA / BSc (or higher) degree in supply chain / logistics

Experience Relevant working experience of at least 2 years

Responds to customer requests and queries in a timely and proactive manner

Achieves KPI and objectives in order to meet and exceed customer expectations

Builds strong relationships with logistics units of Stoli Group’s customers

Keep management informed on issues and challenges

Proven experience as a call center supervisor or similar supervisory position

Experience in customer service is essential

Working knowledge of MS Office

Outstanding communication and negotiation ion skills

Excellent organizational and leadership skills

Develop appropriate and clear metrics across all key performance indicators (KPIs) for channel to ensure strong performance management.

Degree in business, supply chain, engineering, or equivalent combination of education and experience.

Strong business and broad supply chain acumen to include the end-to-end order management process.

Order management, customer service, and/or customer fulfillment.

Experience creating visual analytics particularly with Microsoft Power BI.

Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus).

Assist the Operations Manager with performance reports, QA review sessions and re-training initiatives.

Escalate workflow and processing issues for Customer Service and Appeals to Operations Manager.

Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department goals.

Conducts quality call monitoring review sessions with the Operations Manager to coach performance and identifies additional training needs.

Works with Operations Manager to identify call reduction efforts and executes strategies accordingly.

Support projects when directed by Operations Manager.

Manage job tasks and develop cross-functional skills of subordinates through coaching and delegation.

Serve as trusted contact when Sr Customer Experience Manager is not available and provides manager with critical feedback on team performance.

Train, monitor, mentor, develop, and deliver performance management, and Employee Conversations for up to 4 Customer Service employees

Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

The CSS must be self-motivated and demonstrate proficiency in order management processes

Cultivate collaboration with Sales and Customers to ensure customer satisfaction and an excellent customer experience.