Customer Service Escalation Advocate Jobs in Iowa

We promote from within our diverse workforce regularly and offer regular opportunities to learn and grow

High school diploma or equivalent, additional customer service experience or training, required

Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance

Benefits for the Client Advocate:

Qualifications for the Client Advocate:

Free Short-Term & Long-Term Disability insurance

Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits

Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.

Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support

Can work remotely or from office

Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind

Ability to plan and organize technical projects; experience with deadlines for project completion

Provide feedback to management regarding customer issues

Follow through on complaints until resolved or report to management as needed

Maintain knowledge of procedures and policies

2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience

Strong oral and written communication skills

Strong organizational, analytical, and customer service skills

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.