Customer Service Escalation Advocate Jobs in Georgia

Responds to, research and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs.

Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies.

1 year of claims processing or customer service experience OR bachelor's degree in lieu of work experience.

Demonstrated organizational and communication skills required

Intermediate typing skills – 50 WPM strongly desired

Deep problem solving skills with demonstrated ownership of issue resolution

Possess top-notch people skills – listening, caring, connecting, empathy, and supporting

Strong skillset in the use of the suite of Microsoft Office tools strongly desired

Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required