Customer Service Agent – Call Center Jobs in Washington

Maintain comprehensive knowledge of standard reservation procedures

Manage guest escalation and provide solutions for issues or concerns

Communicate group information to facility managers when appropriate

Must have excellent communication skills and sales mindset

1-2 years of prior guest service experience are preferred

Listen attentively to requests while determining the need of the guest

Job-Specific Experience, Education & Skills

Provides superior customer service by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance.

Conveys knowledge to customers of Alaska Airlines baggage policies.

A minimum of 1 year of customer service experience.

Excellent customer service skills (e.g., verbal, written, listening).

Ability and willingness to work from home, including: