Customer Service Agent – Call Center Jobs in California

Demonstrated progressive experience in the management of a call center support team.

Solid relationship management and performance management skills.

Maintain knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Call Center issues and technologies.

College diploma or university degree in related field and/or 5 years equivalent work experience.

Deep-seated experience with call center operations.