Customer Service Advisor Jobs in Kentucky , Employment

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for a Customer Service Advisor to join our team and provide exceptional customer service. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Service Advisor Skill Requirements?

• Excellent communication and interpersonal skills

• Ability to handle customer inquiries and complaints in a professional manner

• Ability to work in a fast-paced environment

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

What is Customer Service Advisor Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Certification in customer service or related field (preferred)

What is Customer Service Advisor Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

What is Customer Service Advisor Experience?

• Previous customer service experience

What is Customer Service Advisor Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner

• Provide accurate information about products and services

• Troubleshoot customer issues and provide solutions

• Process orders, forms, applications, and requests

• Follow up with customers to ensure their satisfaction

• Maintain customer records and update customer information in the customer service database

• Identify and escalate priority issues

• Document customer service actions and discussions