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Customer Service Advisor Jobs in Maryland

Customer Service Advisor Jobs
By Biogensys At Laurel, MD, United States
2+ years customer service experience 1+ years call center experience
Maintains contact and appropriate follow-up with residential and commercial customers through multiple channels including phone, face-to-face, e-mail, fax, etc.
Cultivates effective customer relationships that foster customer satisfaction
Grants bill extensions and assists with bill collections by initiating turn/offs for nonpayment
Work Environment And Physical Demands Ability to sit and wear a headset for extended periods of time.
Ability to multi-task and work in a high-volume, fast-paced environment Ability to pay strict attention to detail
Eyewear Customer Service/Sales Advisor
By MyEyeDr. At Bel Air, MD, United States
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
Provide patients with comprehensive explanation of insurance benefits
Collaborate with doctor(s) and team members to provide seamless patient experience
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
Team player who is willing to collaborate to provide the best patient experience

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for a Customer Service Advisor to join our team and provide exceptional customer service. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Service Advisor Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Service Advisor Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Service Advisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Service Advisor Experience?

• Previous customer service experience

What is Customer Service Advisor Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, applications, and requests
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information in the customer service database
• Identify and escalate priority issues
• Document customer service actions and discussions