Customer Operations Trainer Jobs in Arkansas

Performs all other responsibilities assigned by management

High-level performance with attention to detail, time management, and organizational skills

Knowledge of PowerSchool Solutions and how used in K-12 Education (PowerSchool SIS, PowerScheduler and PowerSchool SIS Customizations)

Conducts onsite, remote, and group training events via traditional classroom and technology-assisted platforms

Applies product knowledge and learning delivery methodology to provide high quality professional development services

Organizes and manages the professional learning life cycle and training plan for clients

Provide constructive feedback to employees and management based on training sessions and floor observations.

Own projects, processes and curriculum pertaining to training, and is passionate about employee improvement and the customer experience.

Work closely with site managers, supervisors, and other department trainers to ensure consistent training across the board.

Collaborate with the product and operations teams to ensure accurate and up-to-date product knowledge.

Additional responsibilities as assigned or requested.

Experience collaborating across various organizations to meet business needs.

Familiarity with JIRA Service Management, Airtable, Salesforce, Notion, Zapier, Loom, and Asana

Range: min $50,000 - max $56,000 per year contingent on experience & qualifications.

Using our JIRA ticketing system to address and manage requests from fellows, alumni, and internal teams

Experience or familiarity with Google Suite & Slack

Background in Customer Experience or Customer Support

Experience working in an early-stage startup

Maintain learner development history within the learning management system (LMS).

Build and maintain effective relationships with business area members as well as management.

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Bachelor’s degree in a business-related field or equivalent work experience.

Strong verbal and written communication skills.

Knowledge of learning and development functions within the company.

Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks

Engage with customers' CSM (Customer Success Managers) to train them on Customer Success fundamentals,

Engage with customers' CSM (Customer Success Managers) to train them on their own products and services

Co-manage training projects with customer CSMs, ensuring successful delivery, be one of the primary points

In summary be able to help customers with following capabilities shown below

Strong communication and interpersonal skills, with the ability to build and maintain relationships with

Working knowledge of Adobe Learning Manager

Must maintain working knowledge of FanDuel products, tools, policies, and procedures

Report training progress updates to Managers for new hire trainings, or other training related projects

Additional responsibilities as assigned or requested

Exceptional interpersonal skills, both orally and in writing

Knowledge and understanding of the sports and online gaming industry