Sr Software Engineer, Customer Journey & Proactive Experiences Platform

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

The Comcast Customer Journey Experiences & Messaging Platform team is building the next generation of interactive experiences as we continue to invest in new and better ways to communicate with our customers! Xfinity Assistant Journeys (XAJ) are an orchestrated customer experience leveraging business process management (BPMN), data intelligence, AI based recommendations, email, and SMS communications to create a series of connected interactions. These journeys range from predictive troubleshooting, proactive notifications for outages, and reminders for technician appointments and visits. This position includes the exciting opportunity to work with a number of cutting-edge technologies that the platform is developed on including; Amazon AWS cloud, Apache Nifi, Apache Flink, and Spring-based java microservices. Within the context of theXAJprogram, this role will be responsible for driving the development and testing ofthe services and communications that comprise the Xfinity Assistant Journey Platform.Candidates will be expected to work collaboratively in an AGILE environment mentoring junior team members and working with peers to deliver platform features for new and existing customer journeys. Day to day responsibilities include participating in team SCRUM activities, creating and delivering user stories, driving innovation, implementing software, creating and executing unit and functional testing, and supporting the operational stability of the journey platform. Candidates will be expected to be capable of working independently and assisting in the definition and documentation of technical requirements based on features prioritized in the product roadmap.

Core Responsibilities

• Other duties and responsibilities as assigned.
• Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.
• Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
• Trains junior Software Development Engineers on internally developed software applications.
• Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.
• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
• Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to:

• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Drive results and growth.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.