Register
Recruit Create CV

Customer Experience Director Jobs in New York

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Associate Director Customer Experience
By 24 Seven Talent At New York City Metropolitan Area, United States
Experience working with UI/UX designers, product managers, engineers, operations on new concepts and products delivery
Associate Director Preferred Skills & Experience
Develop customer needs and use cases throughout a customer journey & translate customer needs into business requirements.
Understand and interpret customer experience measurements to improve CSAT and NPS scores
Develop roadmap for execution of solutions over a period of time, based on identified requirements
Outline creative briefs to build required content to aid in the customer experience
Director Of Customer Experience, Americas
By monday.com At New York, United States
Stay up-to-date on industry trends, and best practices in customer experience
Proven professional with 6+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment
Outstanding facilitation, brainstorming and collaboration skills
Skilled in providing purposeful leadership and clear sense of direction to cross-functional and virtual teams in a scaling environment
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Director of Customer Experience, Americas
Senior Director, Customer Experience & Support
By Glassdoor At New York, NY, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Sr. Director Of Customer Experience
By Pair Eyewear At New York, NY, United States
Experience in order processing/management and informed as to how technology can improve such processing
A seasoned CX leader, experienced with growing an efficient organization that both answers customer inquiries and processes customer orders
An empathic, growth-oriented manager who coaches their team to execute successfully against a roadmap they set
Extensive knowledge of how best to partner with offshore outsourced CX teams
5-7 years experience in customer service and/or operations at a high growth company
You will build out sustainable training programs to most effectively scale our CX organization across both internal and outsourced teams

Are you a customer experience enthusiast looking to make an impact? We are looking for a Customer Experience Director to join our team and lead the way in creating an exceptional customer experience. You will be responsible for developing and executing strategies to ensure our customers have a positive and memorable experience. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Customer Experience Director is responsible for developing and executing strategies to improve customer experience and satisfaction. This role requires a combination of strategic thinking, customer-centricity, and operational excellence. The Customer Experience Director will be responsible for developing and implementing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. Detailed Job Description The Customer Experience Director will be responsible for developing and executing strategies to improve customer experience and satisfaction. This includes developing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. The Customer Experience Director will work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty. The Customer Experience Director will also be responsible for developing and implementing customer experience metrics and analytics to measure customer satisfaction and loyalty. Job Skills Required
• Strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Ability to analyze customer data and trends
• Ability to develop customer experience initiatives
• Ability to work collaboratively with cross-functional teams
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Responsibilities
• Develop and execute strategies to improve customer experience and satisfaction
• Develop customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction
• Work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty
• Develop and implement customer experience metrics and analytics to measure customer satisfaction and loyalty
• Analyze customer data and trends to identify areas of improvement
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping
• Monitor