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Customer Experience Director Jobs in California

Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Director Of Training, Customer Experience
By ŌURA At San Francisco, CA, United States
Strong project management skills and the ability to manage multiple projects simultaneously
Experience with learning management systems (LMS) and other learning technologies
Bachelor's degree or equivalent experience
8+ years of relevant experience
Experience as a leader in a global organization is preferred but not required
Strong knowledge of instructional design principles and adult learning theories
Senior Director, Customer Experience & Support
By Glassdoor At San Francisco, CA, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Director, Customer Experience Jobs
By Sony At Los Angeles, CA, United States
Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.
Your qualifications and experience should include:
Establish and evangelize standards and best practices to ensure the best customer experiences possible.
12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.
Strong leadership skills with the ability to motivate and inspire cross-functional teams.
Excellent communication and interpersonal skills.
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Director, Global Customer Experience
By Abbott At Alameda, CA, United States
Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees
Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem
Knowledge of diabetes and/or health technology ecosystems (preferred)
Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team
Experience building products and/or marketing in a highly regulated industry
Motivated with a can-do attitude, flexible, open with excellent communications skills
Director, Customer Experience (Cx) Engineering - Experian Consumer Services (Remote)
By Experian At Costa Mesa, CA, United States
Responsible for hiring, coaching, development, mentoring, and performance management.
Support security requirements including attainment of all required certifications.
Create and execute a long-term contact center application strategy that is aligned to technological and business requirements.
Identify employee deficiencies and provide training to increase overall team knowledge level.
Create cross-training opportunities to eliminate single points of knowledge.
Monitor and manage team capacity; ensure alignment to business/product priorities and expectations to allow on-time delivery against commitments.
Director Of Customer Experience Engineering, Experian Consumer Services
By Experian At Costa Mesa, CA, United States
Responsible for hiring, coaching, development, mentoring, and performance management.
Support security requirements including attainment of all required certifications.
Create and execute a long-term contact center application strategy that is aligned to technological and business requirements.
Identify employee deficiencies and provide training to increase overall team knowledge level.
Create cross-training opportunities to eliminate single points of knowledge.
Monitor and manage team capacity; ensure alignment to business/product priorities and expectations to allow on-time delivery against commitments.

Are you a customer experience enthusiast looking to make an impact? We are looking for a Customer Experience Director to join our team and lead the way in creating an exceptional customer experience. You will be responsible for developing and executing strategies to ensure our customers have a positive and memorable experience. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Customer Experience Director is responsible for developing and executing strategies to improve customer experience and satisfaction. This role requires a combination of strategic thinking, customer-centricity, and operational excellence. The Customer Experience Director will be responsible for developing and implementing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. Detailed Job Description The Customer Experience Director will be responsible for developing and executing strategies to improve customer experience and satisfaction. This includes developing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. The Customer Experience Director will work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty. The Customer Experience Director will also be responsible for developing and implementing customer experience metrics and analytics to measure customer satisfaction and loyalty. Job Skills Required
• Strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Ability to analyze customer data and trends
• Ability to develop customer experience initiatives
• Ability to work collaboratively with cross-functional teams
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Responsibilities
• Develop and execute strategies to improve customer experience and satisfaction
• Develop customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction
• Work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty
• Develop and implement customer experience metrics and analytics to measure customer satisfaction and loyalty
• Analyze customer data and trends to identify areas of improvement
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping
• Monitor