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Customer Experience Director Jobs in Arkansas

Director Of Sales, Customer Experience
By Opendoor At United States
We Offer The Following Benefits And Perks
Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.
Act as a champion for the seller and buyer experience.
Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.
Protect and grow our core customer experience and brand loyalty metrics.
Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.
Director, Customer Experience & Tools, Customer Engagement
By The College Board At United States
A bachelor’s degree and 3-5 years’ experience in project or program management.
Assist with management of change requests including prioritization, impact assessment, documentation, and implementation as required.
Demonstrate strong communication and decision-making skills with the ability to lead and manage integrated initiatives.
Manage projects and requests in support of the voice of the customer and digital transformation initiatives.
Strengthen relationships between internal stakeholders and develop in-depth knowledge of our tools and support model for each.
Demonstrated experience as an informal leader with a track record of initiating, leading, and managing complex initiatives.
Senior Director Operations, Customer Experience
By Arcadia At United States
Builds, Maintains, and Executes Customer Experience scorecards and KPI management
Supervises a team to provide customer success, analytics, process mapping, and business requirements testing and execution for the Customer Experience department
Education required: Bachelor’s degree in business, technology, finance, or related field
10+ years’ work experience including supervisory/manager experience with one or more direct reports
Experience leading remote and/or global teams
Continuous improvement of both customer experience and service efficiency
Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Director Of Marketing & Customer Experience(Industrial) Remote
By TE Connectivity At United States
Previous influence management experience is required.
Excellent interpersonal, organizational, leadership and project management skills.
Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.
Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.
10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.
Experience across multiple commercial functions directly or through significant influence initiatives.
Director Of Customer Experience
By Flywheel Software At United States
5+ years experience in a customer facing managerial role
Experience with customer onboarding/implementation for a B2B SaaS environment
Experience building and scaling processes in a startup environment
Experience running a cross-functional team
Education Stipend towards professional development
Education Stipend towards your professional development
Director, Customer Experience Operations
By Amplify At United States
7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field
Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management
Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.
Experience in the field of education, school / district leadership, educational publishing / technology
Bachelor’s Degree in business administration, finance, or related field
Experience with leading and training team members on new processes
Director Of Customer Experience/Support
By Mastery Studio At United States
Strong leadership and people management skills, with experience in recruiting, hiring, and nurturing top talent
Lead and own the overall Customer Experience & Support organization, ensuring exceptional support for our growing customer base
Manage support relationships with corporate partners as needed
At least 10 years of experience in customer experience/support roles, with a minimum of 5 years in a senior leadership position
Demonstrated success in scaling customer experience organizations, preferably in the technology or financial services industries
Experience working cross-departmentally to drive user-focused initiatives
Director, Associate Experience Jobs
By RITE AID At United States
10 years of experience in Human Resources/ Organizational Effectives/Organizational Development preferred.
Proficiency Directing Associate Experience Programs preferred.
Bachelor’s Degree in Arts/Sciences (BA/BS) Human Resources, Communication or Related Field required.
Master’s degree in Arts/Sciences (MA/MS) preferred.
Other: Organizational Development Certificate preferred

Are you a customer experience enthusiast looking to make an impact? We are looking for a Customer Experience Director to join our team and lead the way in creating an exceptional customer experience. You will be responsible for developing and executing strategies to ensure our customers have a positive and memorable experience. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Customer Experience Director is responsible for developing and executing strategies to improve customer experience and satisfaction. This role requires a combination of strategic thinking, customer-centricity, and operational excellence. The Customer Experience Director will be responsible for developing and implementing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. Detailed Job Description The Customer Experience Director will be responsible for developing and executing strategies to improve customer experience and satisfaction. This includes developing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. The Customer Experience Director will work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty. The Customer Experience Director will also be responsible for developing and implementing customer experience metrics and analytics to measure customer satisfaction and loyalty. Job Skills Required
• Strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Ability to analyze customer data and trends
• Ability to develop customer experience initiatives
• Ability to work collaboratively with cross-functional teams
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Responsibilities
• Develop and execute strategies to improve customer experience and satisfaction
• Develop customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction
• Work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty
• Develop and implement customer experience metrics and analytics to measure customer satisfaction and loyalty
• Analyze customer data and trends to identify areas of improvement
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping
• Monitor