Customer Data Manager Jobs

Customer Data Manager

Sea Bags

Portland, ME

We are working with our client Sea Bags in seeking a Customer Data Manager, to be based in their Portland, ME office. The Customer Data Manager will have a pulse on data, analytics and market trends and build out the customer lifecycle strategy across e-commerce and retail channels.

Requirements of the Customer Data Manager:

• Self-motivated, process driven and detail oriented.
• Experience with Database Marketing and/or email marketing using a CDP or CRM.
• Be a team player and jump in and support any needs in the company when called upon.
• Proven ability to work collaboratively within a cross-departmental team.
• Expert proficiency with Excel and proficiency in Office 365 and Office suite of applications.
• Proficiency with PowerBI (or similar BI platform)
• Education: Bachelor's degree in Statistics, Mathematics, Finance, Computer Science, MIS, or Business.
• Must be willing to work onsite in the Portland, Maine office a minimum of 40 hours weekly.
• Background in Data Analysis, Reporting, and Database Management.
• Experience with crafting SQL queries, for the purposes of data modeling, and knowledge of schema design optimized for business intelligence and analytics.
• Solid interpersonal, communication, and organizational skills.
• Exceptional organizational skills and ability to manage multiple projects in a fast-paced, deadline-driven environment.

Benefits of the Job:

• Dental, Vision, Life, disability insurance company paid
• Retirement 401k plan with 4% match and no vesting
• Merchandise discount
• Flexible Spending
• Generous PTO: vacation, 5 earned paid leave days and 8 paid holidays
• Medical with employer subsidy

Responsibilities of the Customer Data Manager:

• Collaborate with Vice President of Marketing & Ecommerce on email and SMS to identify customer segmentation strategies, campaign response measurement, and reporting needs.
• Maintain and develop report tracking of key monthly marketing metrics and KPIs– including buyer file counts, buyer migration, retention, and projections.
• Source customer and sales data to produce actionable insights related to trends, customer insights, onsite behavior and site performance, and risk management using multiple technologies and platforms
• Through optimization of tools in the Customer Data Platform, this role will assist in developing the Lifecycle Marketing strategy by building, maintaining and optimizing the customer journey across E-commerce and Retail channels with a strong focus on email and SMS segmentation.
• Manage customer database and the regular data updates and integrations with all supporting enterprise platforms.
• Participate in the optimization of our Customer Loyalty Program as an Omni-Channel strategy and provide consistent reporting and analysis to update strategies and drive sales.

Sea Bags is a local company that recycles sails into fashionable and durable tote bags and accessories. Their mission is sustainability in their products, creating jobs and being good stewards to their community, the state of Maine, and our Earth.

NO PHONE CALLS OR RECRUITERS, PLEASE

Sea Bags is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.