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Customer Experience Assistant Manager Jobs in New York

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Assistant Manager, Mortgage Experience
By Broadview Federal Credit Union At Albany, NY, United States
Participate in the process of performance reviews with the Manager, Mortgage Experience.
Monitor loans in any status assigned to the Mortgage Experience team to ensure consistent movement of loans through the pipeline.
Perform the essential job functions of the Mortgage Experience Processor I as needed.
Maintain working knowledge of PMI guidelines.
Coordinate consistent coverage for response to Mortgage Experience Processing email group.
Inspire a team environment with a culture of open communication. Offer insight into the development of team goals.
Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
Ecommerce Customer Experience Manager
By KITH At New York City Metropolitan Area, United States
Experience with eCommerce site management tools such as Shopify or other eCommerce platforms
Effectively manage customer service capacity to meet the needs of the business even during peak seasons.
Evaluate customer feedback and communicate insights to internal teams, marketing, and IT development teams to optimize the customer experience.
Document and maintain customer processes, workflows, and knowledge base articles.
Manage daily, weekly, and monthly reports to monitor trends and identify quality issues.
Other duties as assigned. Supervisory Responsibilities: • Chat / App / Social Channels / Phone / Email
Customer Experience Manager - Westbury
By Tesla At Westbury, NY, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals

Are you looking for an exciting opportunity to lead a team and create an exceptional customer experience? We are looking for a Customer Experience Assistant Manager to join our team and help us deliver outstanding customer service. You will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, and ensuring customer satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

The Customer Experience Assistant Manager is responsible for ensuring that customers have a positive and enjoyable experience when interacting with the company. This position requires excellent customer service skills, the ability to manage customer complaints, and the ability to develop and implement customer experience strategies.

Detailed Job Description:

The Customer Experience Assistant Manager is responsible for providing excellent customer service to customers, responding to customer inquiries, resolving customer complaints, and developing and implementing customer experience strategies. The Assistant Manager will be responsible for monitoring customer feedback, analyzing customer data, and developing customer experience initiatives. The Assistant Manager will also be responsible for training and managing customer service staff, and ensuring that customer service standards are met.

What is Customer Experience Assistant Manager Job Skills Required?

• Excellent customer service skills
• Ability to manage customer complaints
• Ability to develop and implement customer experience strategies
• Ability to analyze customer data
• Ability to train and manage customer service staff
• Ability to ensure customer service standards are met

What is Customer Experience Assistant Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least two years of customer service experience
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Customer Experience Assistant Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer experience strategies
• Knowledge of customer data analysis

What is Customer Experience Assistant Manager Job Experience?

• At least two years of customer service experience
• Experience in developing and implementing customer experience strategies
• Experience in training and managing customer service staff

What is Customer Experience Assistant Manager Job Responsibilities?

• Provide excellent customer service to customers
• Respond to customer inquiries and resolve customer complaints
• Monitor customer feedback and analyze customer data
• Develop and implement customer experience strategies
• Train and manage customer service staff
• Ensure customer service standards are met