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Customer Experience Assistant Manager Jobs in Indiana

Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Customer Experience Manager Jobs
By Five Below At Indianapolis, IN, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills

Are you looking for an exciting opportunity to lead a team and create an exceptional customer experience? We are looking for a Customer Experience Assistant Manager to join our team and help us deliver outstanding customer service. You will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, and ensuring customer satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

The Customer Experience Assistant Manager is responsible for ensuring that customers have a positive and enjoyable experience when interacting with the company. This position requires excellent customer service skills, the ability to manage customer complaints, and the ability to develop and implement customer experience strategies.

Detailed Job Description:

The Customer Experience Assistant Manager is responsible for providing excellent customer service to customers, responding to customer inquiries, resolving customer complaints, and developing and implementing customer experience strategies. The Assistant Manager will be responsible for monitoring customer feedback, analyzing customer data, and developing customer experience initiatives. The Assistant Manager will also be responsible for training and managing customer service staff, and ensuring that customer service standards are met.

What is Customer Experience Assistant Manager Job Skills Required?

• Excellent customer service skills
• Ability to manage customer complaints
• Ability to develop and implement customer experience strategies
• Ability to analyze customer data
• Ability to train and manage customer service staff
• Ability to ensure customer service standards are met

What is Customer Experience Assistant Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least two years of customer service experience
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Customer Experience Assistant Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer experience strategies
• Knowledge of customer data analysis

What is Customer Experience Assistant Manager Job Experience?

• At least two years of customer service experience
• Experience in developing and implementing customer experience strategies
• Experience in training and managing customer service staff

What is Customer Experience Assistant Manager Job Responsibilities?

• Provide excellent customer service to customers
• Respond to customer inquiries and resolve customer complaints
• Monitor customer feedback and analyze customer data
• Develop and implement customer experience strategies
• Train and manage customer service staff
• Ensure customer service standards are met