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Customer Experience Account Manager Jobs in Illinois

Account Manager (Customer Success/Customer Experience)
By Technomic, Inc. At Chicago, IL, United States
3-7 years of sales, account management, customer success, customer experience or marketing experience preferred
Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases.
Strong communication skills (verbal & written)
Strong analytical and problem-solving skills
Experience with client facing meetings and presentations
Food service knowledge and/or willingness to stay current with industry and trends.
Account Manager, Client Experience
By Amsive At Bolingbrook, IL, United States
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Become proficient in company designated tools for success in project and account management
Log all resource hours into Amsive designated project management tool (Asana) daily.
Maintain and/or improve account profitability through effective scope management
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, or creative services, or operations)
This is a REMOTE position. Candidates can be located anywhere in US Time Zones.**
Manager, Customer Experience Jobs
By DoorDash At Chicago, IL, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Customer Experience Manager Jobs
By Tesla At , Orland Park, 60462, Il
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer

Are you a customer experience enthusiast looking to make a real impact? We are looking for a Customer Experience Account Manager to join our team and help us create an exceptional customer experience. You will be responsible for managing customer accounts, developing relationships, and ensuring customer satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

A Customer Experience Account Manager is responsible for managing customer relationships and providing exceptional customer service. They are responsible for understanding customer needs, developing relationships with customers, and providing solutions to customer problems. They must be able to identify customer needs and develop strategies to meet those needs.

Detailed Job Description:

The Customer Experience Account Manager is responsible for managing customer relationships and providing exceptional customer service. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to build relationships with customers and provide solutions to customer problems. They must be able to communicate effectively with customers and provide timely responses to customer inquiries. They must be able to analyze customer data and provide insights to improve customer experience.

What is Customer Experience Account Manager Job Skills Required?

• Excellent communication skills
• Strong customer service skills
• Ability to identify customer needs
• Ability to develop strategies to meet customer needs
• Ability to build relationships with customers
• Ability to provide solutions to customer problems
• Ability to analyze customer data
• Ability to provide insights to improve customer experience

What is Customer Experience Account Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 3 years of experience in customer service or account management
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
• Proficiency in Microsoft Office Suite

What is Customer Experience Account Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
• Knowledge of customer needs and strategies to meet those needs

What is Customer Experience Account Manager Job Experience?

• At least 3 years of experience in customer service or account management
• Experience in building relationships with customers
• Experience in providing solutions to customer problems
• Experience in analyzing customer data and providing insights to improve customer experience

What is Customer Experience Account Manager Job Responsibilities?

• Manage customer relationships and provide exceptional customer service
• Identify customer needs and develop strategies to meet those needs
• Build relationships with customers and provide solutions to customer problems
• Communicate effectively with customers and provide timely responses to customer inquiries
• Analyze customer data and provide insights to improve customer experience
• Monitor customer feedback and take appropriate action to address customer concerns